Custodian

Under the general supervision of the Facilities Director, the Custodian classification, the employee will clean and maintain areas in and around Town buildings and perform other related work associated with the cleanliness and maintenance of public buildings, property, and the surrounding areas.

Distinguishing Features of the Class

The Custodian classification is the full journey level position distinguished from other support job classes by the full range of duties and responsibilities of the role. Employees at this level receive only general direction or assistance as new or unusual situations arise and are fully aware of operating procedures and policies within the work unit. Incumbents allocated to this job class must work independently and be able to prioritize assignments effectively and productively. Individuals in this classification perform a full range of cleaning and facility preservation tasks and also maintain the required supplies and equipment.

Employee Values: Employees of the Town of Wake Forest are expected to uphold and exhibit the Town’s shared employee values of caring, commitment, character, and collaboration.

Essential Functions

General Duties and Responsibilities

Essential Duties and Tasks across all agencies

Incumbents may be assigned to varying work schedules, weekend work, and be called back to work as the Town needs. The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties set forth below to address business needs and changing business practices.

• Sweeps, mops, waxes, and polishes floors, vacuums, and shampoos carpets.
• Dust and polish woodwork, furniture, and equipment.
• Washes windows, walls, and restrooms.
• Empties and cleans wastebaskets and other receptacles.
• Replenishes cleanliness and sanitary supplies as required.
• Cleans blinds and walls.
• Performs all matters of cleaning buildings and adjoined Town owned spaces.
• Move and place furniture appropriately.
• Maintain inventories of supplies and materials used by employees and visitors at various Town facilities.
• Works cooperatively in a team environment with other Town employees during daily activities.
• Develops and maintains positive public relations with an emphasis on customer service.
• Responsible for carrying out the mission of the Town and the department and adherence to the Town’s and department’s organizational values.
• Submit supply requests as needed.
• Assist in planning and scheduling the work of providing custodial services for Town facilities.
• Assists in setting Town building cleaning standards and ensuring they are met.
• Assist in obtaining and displaying required MSDS sheets on all chemical products used by staff.
• Assists in conducting regularly scheduled safety meetings.
• Works with Town employees to establish policies and standards for using and maintaining Town facilities.
• May perform other duties and responsibilities as assigned and within the scope of this classification.
  
  

Minimum Qualifications

Recruitment and Selection Guidelines

Knowledge, Skills, And Abilities

• Principles and methods used in the cleaning and custodial maintenance of various floor surfaces and building interiors.
• Materials, equipment, and chemicals used in cleaning work.
• Proper use and storage of chemicals.
• Safe work practices and procedures.
• Department standards, techniques, and procedures.
• Work independently in the absence of supervision.
• Utilization of initiative and independent judgment.
• Safe operation of cleaning equipment and tools.
• Ability to promote a customer service focus in forging cooperative public relations.
• Ability to understand and follow oral and written instructions.
• Ability to use various custodial equipment and supplies.
• Clean and care for assigned areas of responsibility.
• Accept the input of supervisors and co-workers, as well as provide input and be a genuine team player.
• Demonstrate a high level of integrity.
• Identify with department and Town goals and objectives and understand Town priorities and needs.
• Ability to prioritize work assignments.
• Basic computer skills.
• Establish and maintain cooperative working relationships with public officials, contractors, departmental employees, and the public.
  
  

Desirable Education and Experience

Any combination of education and experience that would demonstrate the knowledge, skills, and abilities outlined below is qualified. A typical way to obtain the knowledge and skills is Formal or informal education or training, which ensures the ability to read and write at a level necessary for successful job performance and/or an H.S. Diploma or GED. Two years of custodial experience involving using chemicals in cleaning and maintaining a building facility.

Special Requirement

North Carolina Driver’s License and an acceptable driving record.

Physical Requirements

• Must be able to physically perform the basic life operational support functions of reaching, walking, fingering, talking, hearing, and repetitive motions.
• Demonstrate manual dexterity sufficient to grasp and hold objects and tools with full range of motion in wrist and arms.
• Work in confined spaces, as required.
• Work on slippery and uneven surfaces.
• Must be able to perform physical labor, including lifting objects above 50 lbs. with assistance.
• Ability to perform minor mechanical tasks.
• Working conditions in the office area are clean, well-lit, and free from extremes of temperature and humidity.
• Working conditions in the field are subject to temperature variations, including wind, rain, and other elements.
  
  

Once an offer of employment has been extended, candidates will undergo a thorough background investigation, including NC State Bureau of Investigation fingerprinting.

The link below provides a summary of the major benefits provided to new full-time, regular employees with the Town of Wake Forest.

2025-26 TOWF Benefit Summary

Benefits

Details about benefits and costs for full-time employees is available under the Human Resources Department tab on the Town's website. The Town Provides:

• Medical Coverage
• Dental Coverage
• Optional Vision coverage
• Life Insurance
• Long-term and Short-term Disability Programs
• Flexible Spending Accounts (FSA)
• Health Savings Accounts
• Pension
• Deferred Compensation (457) Plan and 401(k)
• Social Security
• Credit Union
• Employee Assistance Program