Business Analyst l/ll

DESCRIPTION

Under general supervision (Business Analyst I) or direction (Business Analyst II), conducts analysis in support of the Town’s business and data needs related to operations, performance outcomes, quality improvement, and mandated reporting; designs, configures, and modifies enterprise systems and databases to address business and reporting needs; serves as a liaison between Town staff/system users, information technology staff, and vendors; recommends and implements data and business solutions to support system enhancements or implementation of new systems; performs project management; and performs related duties as assigned. This is an in-person position with the chance to work remotely on Fridays, depending on department needs.

Supervision Received & Exercised:
Receives general supervision (Business Analyst I) or direction (Business Analyst II) from assigned supervisory and/or management personnel. Exercises no direct supervision over staff.

The Business Analyst will serve as a key liaison between Town staff, system users, IT professionals, and external vendors, translating business objectives into technical solutions. The position also leads or supports enterprise projects, manages vendor relationships, and ensures that systems are designed, configured, and maintained to meet evolving needs. Depending on experience and qualifications, this position may be filled at either the I or II level.

Ideal Candidate:
The ideal candidate is a strategic thinker with strong analytical skills and a passion for leveraging technology to solve real-world problems. They are a natural collaborator and skilled communicator who can translate complex technical concepts into practical solutions for end-users.

We are looking for someone who thrives in a fast-paced, project-driven environment and is excited to help shape how technology drives innovation at the Town of Truckee. A successful candidate will bring a balance of business knowledge, technical proficiency, and a customer-service mindset.

Upcoming Projects & Opportunities Online Permitting System Implementation:
Partner with Community Development and IT to deliver a user-friendly digital permitting platform that improves customer experience and streamlines Town workflows. Content Management System Deployment: Support the implementation of a secure, enterprise-grade platform that enhances document management, improves collaboration across departments and with external partners, and strengthens the Town’s disaster recovery and business continuity capabilities.

AI & Automation Initiatives:
Help lead the design and deployment of intelligent automation tools and AI-powered solutions that drive efficiency, reduce manual work, and improve decision-making across Town departments.

CLASS CHARACTERISTICS

Business Analyst I (Non-Exempt): This classification is the entry-level in the Business Analyst series. The main focus at this level is both a technical and analytical role, with increasing project management responsibilities. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II-level and exercise less independent judgment and initiative in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. As experience is gained, assignments become more varied and are performed with greater independence.

Business Analyst II (Exempt): This is the journey-level class in the Business Analyst series responsible for serving as a liaison between system users and information technology staff, vendors, and service providers; and independently managing projects encompassing the entire project life cycle and vendor relationship management. Assignments are given with general guidelines and positions are responsible for establishing objectives, timelines, and methods to deliver work products or services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. This classification series is distinguished from the IT Systems Analyst in the latter class is responsible for the technical aspects of system design, construction, modification, and maintenance, whereas the Business Analyst class series is responsible for the technical, conceptual, and operational aspects of system design and maintenance, adapting information systems to business needs, and communicating those needs to information system professionals.

Positions in the Business Analyst class series are flexibly staffed and positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

For entry-level (I-level) positions, the typical functions are limited and performed in a learning capacity.

• Conducts business analysis by evaluating business processes and identifying business needs and requirements; documents business processes and workflows; translates business objectives into application requirements; conducts feasibility studies and impact analysis; evaluates risk options and recommends solutions.
• Modifies existing, or designs and implements new, systems, databases, and data collection, reporting, and analytics tools to optimize business operations and efficiency; monitors data integrity; troubleshoots and resolves system errors and malfunctions.
• Participates in a variety of system user and work groups to identify and document user needs and operational, programmatic, and/or regulatory changes affecting system and data requirements and other related issues.
• Serves as project manager including determining project scope, objectives, timeline, budget, and requirements; identifies, engages, and collaborates with Town staff and/or vendors to ensure projects are designed, managed, and implemented according to project requirements; manages vendor relationships.
• Designs, creates/builds, and runs a variety of reports used for business process analysis and decision-making utilizing technology interfaces and/or programming languages; extracts data and prepares reports for end users.
• Assists in conducting security risk assessments and business impact analyses of Town department processes and information technology infrastructure and systems to identify and address threats and vulnerabilities; assists in developing disaster recovery and business continuity plans; acts as a point of contact for information technology related security incidents or violations.
• Trains Town staff and end users on system functionality and use; creates and maintains technical documentation including product specifications, user guides, and training and procedural manuals.
• Participates in preparing request for proposals for professional services and overseeing bid processes; prepares scopes of work, budgets, and schedules; evaluates proposals and recommends award; administers contracts/service level agreements, supervises the work of vendors/contractors, and ensures compliance with contract/agreement and Town service quality requirements; approves invoices within signature authority.
• Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
• Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies to improve the operational technology effectiveness and services.
• Performs related duties as assigned.
• Assists in conducting security risk assessments and business impact analyses of Town department processes and information technology systems to identify and address threats and vulnerabilities; assists in developing disaster recovery and continuity plans; supports adherence to data privacy and cybersecurity standards (e.g., CCPA, CJIS, NIST); and serves as a point of contact for IT security incidents and policy violations.

TYPICAL QUALIFICATIONS

KNOWLEDGE OF:

• Principles and practices used in the design, analysis, and development of information systems and applications.
• Data analysis and reporting methods, techniques, and procedures.
• Principles of relational database structures and management, computer programming, and systems development and integration.
• Principles of data mining, automation tools, and machine learning principles applied to the analysis, development, and modification of business processes and/or information systems.
• Principles and practices of system integration for operability across diverse platforms and technologies.
• Principles and practices of project management.
• Principles and practices of contract and vendor relationship management.
• Principles and techniques of conducting analytical studies, evaluating alternatives, making sound recommendations, and preparing and presenting effective and technical reports.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Town staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

• Identify, understand, and translate business and data needs into system or reporting requirements.
• Create business intelligence rules through machine learning and automation tools.
• Manage projects encompassing the full project lifecycle including developing project plans, managing timeline and resources, administering contracts/agreements, tracking progress, ensuring client satisfaction, and reporting on project status.
• Work collaboratively with Town staff to identify and implement information technology and security solutions for business process improvements and efficiencies.
• Identify information technology issues and opportunities, conduct research, evaluate alternatives, make sound recommendations, and prepare effective reports.
• Prepare clear and concise technical documentation, information technology procedures, and other written materials.
• Understand, interpret, apply, and ensure compliance all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Apply and uphold the Town-wide and departmental goals and the Town Employee values of Integrity, Teamwork, Accountability, Commitment, and Excellence.
• Demonstrate understanding of, sensitivity to, and respect for the diverse socio-economic, racial, ethnic, religious, and cultural backgrounds, diverse abilities, gender, gender identity and expression, and sexual orientation of Town staff and community served.

• None.

PHYSICAL DEMANDS & WORKING CONDITIONS

• Mobility to work in a standard office setting and use standard office equipment, including a computer; this is primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information; ability to lift, carry, push, and pull materials and objects up to 10 pounds.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

• Office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

TOWN OF TRUCKEE GENERAL EMPLOYEE MEMBERSHIP ASSOCIATION BENEFITS

Vacation Leave Accrual:

• 0-4 Years of Service – 10 days
• 5-11 Years of Service – 15 days
• After 12 years of service – 20 days

Sick Leave Accrual:

• 8 hours per month

Paid Holidays (complete list following):

• 13 paid holidays, plus 8 hours of floating holiday and 8 hours of alternative schedule offset hours to be used as vacation hours

Retirement Plan: CalPERS

• 2.0% @ 62 Miscellaneous Employees
• 2.5% @ 55 for "Classic" PERS members w/o break in service of 6 months or more

Health Insurance: CalPERS Health Insurance

• Various plans offered
• Employee contribution varies by plan choice

Dental & Vision Insurance:

• Employee contribution varies by plan choice

Group Life Insurance:

• $50,000 life insurance policy, Town paid

Short & Long Term Disability:

• Employee paid premium – Provides weekly benefit for non-work related illness/injury

Voluntary Life Insurance (Optional):

• Employee pays premium based on selected coverage

Supplemental Benefit Plans (Optional):

• AFLAC - Employee pays premium based on enrollment from a supplemental benefit plan selection

Flexible Spending Accounts (Optional):

• Medical and Dependent Care plans available

457 Plan (Optional):

• Nationwide Retirement Solutions or CalPERS 457 Plan,
  • Town matches up to $1,000/year into 457 Plan
  • Employee can additionally select one of the following options:
    • Option 1: 2% of base pay contributed by Town into 457
    • Option 2: 1% of base pay contributed by Town into 457 and $25 per pay period offset to health/dental/vision insurance costs
    • Option 3: $50 per pay period offset to health/dental/vision insurance costs

Additional Benefits per MOU:

Commercial Driver's License stipend ($2,600/year)

Night Shift Differential for Public Works (5%)

Bilingual Pay (time and a half for hours worked utilizing Spanish or American Sign Language)

Standby Pay for Community Service Officers, and Public Works Employees

Education Reimbursement (up to $3,000/year)

Boot Allowance ($400/ every other year for eligible employees)

TOWN OF TRUCKEE MID MANAGERS ASSOCIATION BENEFITS

Vacation Leave Accrual:

• 0-4 Years of Service – 10 days
• 5-11 Years of Service – 15 days
• After 12 years of service – 20 days
• 240 hour cap

Sick Leave Accrual:

• 8 hours per month, 1,000 hour cap

Paid Holidays (complete list following):

• 13 paid holidays, plus 8 hours of floating holiday and 8 hours of alternative schedule offset hours to be used as vacation hours

Administrative Leave:

• 80 hours of paid Administrative Leave each fiscal year

Retirement Plan:

• CalPERS (formula based on CalPERS membership date)
• 2.0% @ 62 Miscellaneous Employees
• 2.5% @ 55 for "Classic" PERS members w/o break in service of 6 months or more

Health Insurance: CalPERS Health Insurance

• Various plans offered
• Employee contribution varies by plan choice

Dental & Vision Insurance:

• Employee contribution varies by plan choice

Group Life Insurance:

• $50,000 Term Life/AD&D insurance policy, Town paid

Short & Long Term Disability:

• Employee paid premium – Provides weekly benefit for non-work related illness/injury

Voluntary Life Insurance (Optional):

• Employee pays premium based on selected coverage

Supplemental Benefit Plans (Optional):

• AFLAC - Employee pays premium based on enrollment from a supplemental benefit plan selection

Flexible Spending Accounts (Optional):

• Medical and Dependent Care plans available

457 Plan (Optional):

• Nationwide Retirement Solutions or CalPERS 457 Plan
  • Town matches up to $2,000/year into 457 Plan

Retirement Health Savings Account:

• 2% of base pay contributed to an RHS account by the Town

Bilingual Stipend of $150/month for qualified employees

Education Reimbursement (up to $3,000/year)

Boot Allowance ($400/ every other year for eligible employees)

Additional Benefits per MOU (Lieutenants Only):

POST Pay for Supervisory (5.0%) or Management (10%) Certificates

Uniforms, uniform cleaning, and safety equipment

Uniform allowance ($500/year after completing 1st year)

PORAC Legal Defense Fund Coverage and Membership paid by Town

PORAC Long/Short Term Disability coverage

Complete List of Town Paid Holidays

New Years Day – January 1

Marin Luther King Jr. Day – 3rd Monday in January

Presidents Day – 3rd Monday in February

Memorial Day – Last Monday in May

Juneteenth – June 19

Independence Day – July 4th

Labor Day – 1st Monday in September

Indigenous People’s Day – 2nd Monday in October

Veteran’s Day – November 11th

Thanksgiving – 4th Thursday and Friday in November

Christmas – December 24th and 25th