What are the responsibilities and job description for the Permit Technician position at Town of Rolesville?
Performs a variety of duties to support the Planning Department’s planning, zoning, and development functions.
- Serves as the first point of contact between the public and the Department; greets customers, answers questions, and refers customers to specific staff to support need.
- Provides specialized administrative support for the Department’s activities and staff.
- Receives complaints, investigation, and notifications related to the Town’s Unified Development Ordinance (UDO).
- Coordinates the Town’s permitting and building inspection programs in partnership with Wake County Inspections.
- Conducts preliminary plan review; issues permits and certificates of occupancy, collects fees, conducts field inspections.
- Assists in responding to citizen complaints, questions, and requests for information pertaining to zoning districts, yard setbacks, sign regulations, etc., through various communication methods (face-to-face, telephone, and email) as required, tracks and records community and economic development inquiries.
- Supports the Planning Department’s Geographic Information Systems (GIS) program, including but not limited to updating data, creating maps, and communicating information.
- Provides support to the Town’s code enforcement program.
- Assists with the maintenance of the calendar for online due dates and expiration dates for fees, permits, etc.
- Assists with public noticing (including mailings and posting properties) to ensure compliance with applicable state and local requirements.
- Assists with developing, composing, editing and producing promotional materials to create public awareness of Community Development programs.
- Assists with collection of data; compiles report and presentation information in connection with community development program delivery.
- Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- High School diploma/GED.
- At least three (3) years of permitting, construction or development services administrative support experience.
- OR an equivalent combination of education, training and experience.
Required Knowledge:
- Policies and procedures related to the building permitting process.
- Basic plan review concepts and procedures, including standard construction materials.
- Correct business English, including spelling, grammar and punctuation.
- Computer applications related to the work.
- Office practices and procedures.
- Basic business arithmetic.
- Basic record keeping practices.
- Techniques for working collaboratively with the public.
- Performing specialized permit and plan review support work.
- Analyzing and resolving varied permitting and plan submittal issues.
- Determining the nature of a call, email or visit and recommending appropriate actions or solutions.
- Working without close supervision in standard work situations.
- Performing accurate arithmetic calculations.
- Performing detailed office support work.
- Maintaining accurate records of work performed.
- Operating standard office equipment.
- Reading and explaining rules, policies and procedures.
- Understanding and following oral and written directions.
- Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Salary : $53,724 - $56,410