Police Program Support Coordinator

The Town of Queen Creek is proud to be able to offer the following hiring incentives for Civilian/Professional staff in QCPD:

• Hiring Bonus/Incentive pay of $7,500 for Professional staff  (All hiring bonuses are listed as the net-pay you will receive):
  • $1,000 after hire date.
  • $500 after successful completion of Position-Specific Training 
  • $1,000 after successful completion of your probation
  • $2,500 after the successful completion of 1 year (after probation)
  • $2,500 after the successful completion of 2 years (after probation)
• Vacation & Sick time front-load
• Education Bonus (if applicable)
• Moving Expenses (if applicable)
• Travel Reimbursement (if applicable)

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities.  The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

The Police Program Support Coordinator provides a broad range of administrative and technical duties, including the coordination of assigned programs, monitoring and maintaining records for auditing purposes. Incumbents may be assigned to oversee continuing education and training including Arizona Peace Officer Standards and Training (AZ POST) regulated training. The position also provides administrative support for department training programs, including scheduling, coordination of facilities and instructors, and maintenance of training records. This role also serves as the primary liaison for facility-related needs at the Public Safety Support Building, coordinating maintenance and service requests with Town facilities staff.

DISTINGUISHING CHARACTERISTICS

This is a senior administrative level classification in the public safety support job family. Advanced, sensitive and/or non-routine tasks and duties are assigned and performed independently with minimum of supervision. Requires a high degree of functional skills. Work involves performance of difficult transactional assignments. As a lead, makes daily work assignments, conducts work review, trains staff in work procedures, and provides input to formal supervisors.

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Coordinates logistics for department training activities, including scheduling courses, securing training rooms, communicating with instructors, and distributing training announcements.
• Maintains training calendars and ensures employees are registered for required courses.
• Tracks employee training attendance, maintains training documentation, and prepares reports for supervisory review.
• Provides administrative support for required AZPOST reporting related to completed training activities.

• Coordinates the training schedule for post-academy instruction to include duration, location and instructors. 

• Coordinates and monitors continuing education and in-service training needs for employees to ensure compliance with Arizona Police Officer Standards and Training (AZPOST) and department policy. 

• Reports and coordinates with department management to bring non-compliant employees to bring them into compliance.

• Researches, develops and circulates briefing training materials, videos and publications.

• Manages department training records for filing, retention, and destruction.

• Serves as the department point of contact for the Public Safety Support Building (PSSB).
• Submits and monitors facilities maintenance requests; coordinates repairs, custodial needs, and service vendors with Town Facilities staff.
• Ensures training rooms, equipment, and materials at the PSSB are operational and properly maintained. 
• Performs related work as assigned.
• Assists with scheduling the PSSB for department or regional training events.

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:

Associate’s Degree from an accredited college or university, and 3 years of experience of administrative support in a law enforcement training environment; or an equivalent combination of directly related education and experience. Related experience in a law enforcement agency of comparable size or larger is preferred. 

LICENSING/CERTIFICATION REQUIREMENTS

• None.

Special Requirements:

• Must complete a thorough background investigation including a criminal history check and a polygraph examination.

KNOWLEDGE

• AZPOST rules and regulations;

• Town, State, Federal, and department procedures, policies and guidelines; Town code; chain-of-command protocol; Arizona Revised Statutes;

• Law enforcement training requirements;

• Office management processes and procedures;

• Customer service procedures and techniques;

• Recordkeeping practices and procedures;

• Computerized criminal justice information systems;

• Proper spelling, grammar, and punctuation;

• Laws, regulations, and policies regarding safe work practices.

SKILLS

• Providing customer service;

• Maintaining complete and accurate records/filing systems for easy retrieval of information;

• Coordinating schedules and logistics;

• Retrieving and verifying information from computerized records;

• Maintaining confidentiality;

• Conducting basic research;

• Following oral and written instructions;

• Using judgment in performing data entry of technical information into automated systems;

• Proofreading numerical and text data; 

• Operating standard office equipment;

• Using computers and related software applications;

• Prepare a variety of documents and information relevant to assignment;

• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

OVERALL PHYSICAL STRENGTH DEMANDS:

PHYSICAL DEMANDS:

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Standard office equipment; vehicle

ENVIRONMENTAL FACTORS:

PROTECTIVE EQUIPMENT REQUIRED:

None

NON-PHYSICAL DEMANDS:

PRIMARY WORK LOCATION:

Salary : $62,091 - $87,843