Permit Technician

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities.  The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for providing technical information to customers including interpretation of Town codes, ordinances, policies relating to setbacks, zoning, etc. and conducting plan review verification on permit submittals for accuracy and completion. 

DISTINGUISHING CHARACTERISTICS

This is a fully qualified, experienced level administrative classification in the management support and analysis job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires solid knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature.  Work may vary from basic to more complex duties and issues but are generally within expected parameters.

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Processes building permits, ensuring completeness and accuracy against records; determines applicable fees based on permit type; issues permits. 
• Assists customers at the front counter, on the phone and via email with various questions related to submittal procedures, permit requirements, fees, plan review timelines and other building safety related concerns or responsibilities.
• Receives and processes routine new home permits. 
• Discards paper and electronic files in accordance with applicable laws and maintains detailed logs to insure proper documentation.
• Creates documentation and communicates with applicants regarding refunds when applicable. 
• Performs related work as assigned.

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:  

Associate’s Degree from an accredited college or university and 2 years of experience in building, engineering, architecture, planning, or a related field; or an equivalent combination of directly related education and experience.

LICENSING/CERTIFICATION REQUIREMENTS 

KNOWLEDGE

• Building permit processes;
• Types of permits;
• Organizing and reviewing construction documents;
• Basic mathematical principles;
• Applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Making sound decisions based on established policies and procedures;
• Office procedures, methods, and equipment;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Customer service principles;
• Modern office procedures, methods, and equipment;
• Basic filing and recordkeeping principles and practices;
• Word processing methods;
• English language, grammar, and punctuation.

SKILLS

• Interpreting applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Compiling data and using critical thinking skills;
• Using computers and related software applications;
• Providing customer service;
• Performing basic mathematical calculations;
• Operating standard office equipment;
• Entering data into computerized systems;
• Composing routine business correspondence;
• Using modern office equipment;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

OVERALL PHYSICAL STRENGTH DEMANDS:

PHYSICAL DEMANDS:

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Insert

ENVIRONMENTAL FACTORS:

PROTECTIVE EQUIPMENT REQUIRED:

None

NON-PHYSICAL DEMANDS:

PRIMARY WORK LOCATION:

Salary : $23 - $32