What are the responsibilities and job description for the Public Works Operations Manager (Transportation/Traffic) position at Town of Queen Creek, AZ?
Description
This position will be responsible for managing the Streets Maintenance, Pavement Preservation, and administrative staff in our Public Works Department. A background in Engineering is helpful for this role as well as project management and contract management.
This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.
JOB CLASSIFICATION SUMMARY
Positions assigned to this class are responsible for administering assigned programs. Incumbents are responsible and accountable for section planning and are charged with program supervision and implementation of services and/or programs.
DISTINGUISHING CHARACTERISTICS
This is a management level position, recognized as a supervisory and/or organizational authority within a specific discipline and demonstrates specific, broad practical knowledge in a major functional area. Work involves directing, planning and coordinating staff and projects/programs, and budget. Assists with policy development within assigned functional area or the organization. Typically, is a second-level supervisor.
Examples of Duties
ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.
- Manages, directs and evaluates assigned division staff; processes employee concerns and problems; counsels, disciplines, and completes employee performance appraisals; conducts interviews and makes hiring recommendations.
- Manages, identifies, communicates and carries out the objectives of the division.
- Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides technical expertise; coordinates or conducts staff training activities.
- Participates in the accomplishment of organizational, departmental and divisional long-range goals and objectives; assists in evaluation efficiency and effectiveness of program operations, procedures, and use of resources; recommends and/or implements improvements to policies and procedures as needed.
- Assists in preparation of division budget; prepares cost estimates; monitors contract expenditures and revenues for services; and may review and propose fee structures for services.
- Manages information technology systems to track performance and customer service needs.
- Administers applicable program contracts; negotiates and recommends contract terms; evaluates performance; ensures compliance to contract agreements; reviews and analyzes annual a variety of data and information in assigned area of responsibility.
- Audits a variety of division documents and information.
- Resolves a variety of customer complaints.
- Prepare, review, approve, complete, process, or retain various forms, reports, correspondence, time sheets, personnel action forms, performance evaluations, invoices, budget reports, financial records, contracts, codes, ordinance, policies, procedures, manuals, reference materials, or other documentation.
- Represents the Town and serves participates in a variety of local and regional committees and/or advisory boards.
- Develops short- and long-term plans, goals, objectives and projections to forecast needs in assigned area of responsibility.
- Administer programs in assigned area of responsibility.
- Keeps abreast of legislative activities and provides guidance on Federal, state and county program requirements; develops and implement strategies for Town compliance.
- Advises and educates the public on assigned programs and compliance.
- Investigates complaints related to assigned programs and implements corrective action.
- Prepare, review, approve, complete, process, or retain various forms, reports, correspondence, time sheets, personnel action forms, performance evaluations, invoices, budget reports, financial records, contracts, codes, ordinance, policies, procedures, manuals, reference materials, or other documentation.
- Attend meetings, serve on committees, and make presentations as needed; Prepare Council Action reports as needed.
- Prepares and presents oral and written reports to applicable stakeholders.
- May work with resident groups and implement public outreach for applicable programs; creates program literature, public service announcements; program materials and displays.
- Performs related work as assigned.
Typical Qualifications
MINIMUM QUALIFICATIONS (at job entry)
Education and Experience:
Bachelor’s Degree from an accredited college or university in Business or Public Administration, Civil Engineering, or a related filed, 7 years of related experience, and 3 years of progressively responsible management experience directly related to the area of assignment; or an equivalent combination of directly related education and experience. Master’s Degree preferred.
LICENSING/CERTIFICATION REQUIREMENTS
- Driver’s License.
- Maintain all certifications/licenses required at job entry.
- Professional Engineer License strongly preferred
If assigned to Environmental Services:
- CPR/First Aid/AED;
- PM10/Dust Comprehensive Certification;
- HAZWOPER or RCRA Certification;
- DOT Hazardous Waste Management Training;
If assigned to Utilities:
- ADEQ Grade 4 Water Distribution and ADEQ Grade 2 Water Treatment are preferred.
KNOWLEDGE
- Managerial principles and practices;
- Customer services principles;
- Applicable program management theories, principles and practices;
- Budgeting principles;
- Program needs assessments methodologies and practices;
- Contract administration principles and practices;
- Program auditing principles and practices;
- Applicable Federal, state and local laws, codes, ordinances, rules and regulations;
- Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities.
SKILLS
- Managing, identifying, communicating and carrying out the objectives of the division;
- Providing customer service;
- Administering contracts;
- Using computers and related software applications;
- Auditing program data and information;
- Conducting program needs assessments;
- Monitoring and tracking program/division budgets;
- Preparing technical reports;
- Monitoring and tracking inventory;
- Interpreting and applying applicable Federal, state and local laws, codes, ordinances, rules and regulations;
- Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.
The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.
Major Benefits for Full-Time Employees
(Employees choose the benefits that best meet their needs.)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pre-tax unreimbursed medical and dependent care flexible spending accounts
- Arizona State Retirement System membership
- Short-term and Long-term disability insurance for the employee
- Town-paid basic life insurance
- Optional employee-paid employee and dependent supplemental life insurance
- Commuter life insurance for business travel and travel to and from work
- Deferred compensation plan (457) with employer match
- Retirement Health Savings Account
- Optional enrollment in Identity Protection Program
- Paid holidays, plus one floating holiday annually
- Vacation leave hours annually
- Four weeks of Paid Parental Leave
- Optional income replacement insurance
- Worker's compensation insurance
- Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
- Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
- Direct deposit of paychecks
- Wellness Programs with incentives