Information Technology Specialist

Position Summary

Join the Team that Sets the Standard

The Town of Palm Beach is more than just a world-renowned destination, it's a community defined by beauty, charm, and an unwavering commitment to excellence. Home to some of the world’s most accomplished individuals, Palm Beach offers an exceptional quality of life to live or work in a truly unique setting.

We are seeking passionate and dedicated professionals to join our team and help uphold the exceptional standards that make Palm Beach extraordinary. Our continued commitment to excellence has earned us the prestigious South Florida Top Workplaces award year after year.

Join the Town of Palm Beach and take your career to the next level in a one-of-a-kind government setting that values innovation, excellence, and professional growth—while supporting your work-life balance, personal well-being, and long-term success.

Do you value integrity, innovation, and excellence? Ready to make a meaningful impact?

This is your opportunity to be part of a team that leads with purpose and delivers with pride.

If you’re inspired by these values and ready to contribute to something exceptional — we want to hear from you.

Apply today and help shape the future of Palm Beach.

• Meaningful Impact: Support critical IT infrastructure and Public Safety operations to enhance community well-being.
• Collaborative Culture: Work in a dynamic, team-oriented environment with opportunities for cross-departmental collaboration.
• Professional Growth: Access training and development to advance your technical and professional skills.
• Innovative Environment: Contribute to modernizing IT systems and processes in a forward-thinking organization.

Key Responsibilities

• Technical Support: Diagnose and resolve hardware, software, printing, and network connectivity issues (LAN, WAN, VPN) in a Windows environment, providing Level 1 support to end users.
• Helpdesk Operations: Answer and manage incoming calls to the IT and Public Safety helpdesk lines, addressing inquiries promptly and escalating complex issues to senior team members as needed.
• Public Safety Support: Collaborate with the Public Safety Specialist to provide administrative and technical support to Public Safety departments, including equipment setup, troubleshooting, and coordination of IT-related needs.
• Hardware & Software Management: Install, configure, customize, and upgrade devices (PCs, laptops, mobile devices, printers, servers) and connect them to networks, ensuring optimal performance.
• User Account Management: Create, modify, disable, and delete user accounts in accordance with organizational standards and policies.
• Asset & License Management: Track IT assets and software licenses, ensuring compliance and accurate documentation.
• Network Troubleshooting: Perform basic networking diagnostics and support to maintain connectivity and system reliability.
• Software Updates: Assist with software releases, patches, and updates to ensure systems remain secure and up-to-date.
• Documentation & Escalation: Document technical issues, resolutions, and trends; escalate Level 2/3 issues to appropriate senior staff with clear summaries.
• Vendor Coordination: Communicate with vendors to resolve hardware/software compatibility issues, obtain quotes, and arrange repairs.
• Process Improvement: Identify opportunities to streamline IT support processes and enhance service delivery for both IT and Public Safety functions.

Minimum and Preferred Qualifications

• Education: High school diploma or GED required.
• Experience: 2 years of experience supporting IBM-compatible PCs, peripherals, or similar IT systems.
• Certifications/Licenses: Valid Florida driver’s license and reliable transportation for travel to remote sites.

• Education: Associate’s degree in Computer Science, Information Technology, or a related field.
• Certifications: CompTIA A , Network , or similar certifications

Skills and Competencies

• Technical Proficiency:
  • Basic to intermediate knowledge of Microsoft Active Directory.
  • Intermediate to advanced expertise in Windows 7, 10, and 11.
  • Proficiency with Microsoft Office Suite (2016, 2019, Microsoft 365), including Outlook, Teams, Visio, and Project.
  • Familiarity with modern deployment tools (e.g., zero-touch imaging, SCCM, or similar).
  • Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
• Problem-Solving: Ability to methodically assess and resolve technical issues with sound judgment.
• Communication: Excellent verbal and written communication skills to summarize technical issues, document service desk requests, and interact with diverse stakeholders.
• Customer Service: Strong interpersonal skills to provide exceptional support to end users and Public Safety personnel.
• Organization: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a dynamic environment.
• Adaptability: Comfort working independently or with minimal supervision, adapting to fluctuating priorities.
• Equipment Familiarity: Experience with modems, displays, keyboards, mice, printers, and cabling.

This is a non-exempt position paid on an hourly basis which is eligible for overtime.

The Town of Palm Beach offers a compressive benefits package that includes health, prescription, dental and other supplementary benefits. Refer to the General Employees Benefits page and Retirement Guide for more information on these programs.