What are the responsibilities and job description for the Library Assistant position at Town of Normal?
JOB The Normal Public Library is accepting applications for part-time customer service staff who are able to demonstrate experience providing phenomenal service.
The Library Assistant provides customer service to Library guests while assisting in daily operations including shelving books, assisting at events, and performing other duties as assigned.
This position serves as a primary contact point for customers using the library, ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. EXAMPLE OF DUTIES Supports our customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
We are in search of candidates who possess the following qualities:
Benefits here that might separate Normal Public Library from other employers in town: great team, flexibility, providing excellent service, interacting with our diverse community in meaningful ways, and provided opportunities to learn skills. We are walking distance from Uptown restaurants, train and bus routes, and Illinois State University.
WORKING CONDITIONS AND PHYSICAL DEMANDS
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.
SCHEDULE
Combination of mornings, afternoons, evenings & weekends.
The Library Assistant provides customer service to Library guests while assisting in daily operations including shelving books, assisting at events, and performing other duties as assigned.
This position serves as a primary contact point for customers using the library, ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. EXAMPLE OF DUTIES Supports our customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
- Provides exceptional customer service to all visitors
- Assists in events
- Assists in accurately shelving books
- Assists customers with library accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
- Manages money at the library, including accepting payments in cash, credit, debit, and check (including Apple Pay and other tap pay)
- Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
- Assists with library operations including opening and closing procedures; unlocking or locking of doors; monitoring and maintaining location supplies; maintaining public materials and bulletin boards; maintaining and resolving lost and found; ensuring that the library is neat, orderly, appealing and inviting to customers and staff; maintaining item displays and merchandising; other clerical duties as assigned.
- Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.
- Specific job responsibilities may vary or be unique based on work location.
- Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the library, notifying and coordinating with Information Technology staff as needed.
- Performs additional duties as assigned including serving on task forces, committees, etc.
We are in search of candidates who possess the following qualities:
- Strong commitment to public service
- Strong work ethic, motivated to complete tasks
- Ability to interact harmoniously and communicate well with customers and staff
- Ability to work with diverse populations of all ages
- Ability to coordinate and prioritize tasks to meet deadlines
- Excellent organizational and problem-solving skills
- Flexibility to adapt to changing situations and to varied work schedules
Benefits here that might separate Normal Public Library from other employers in town: great team, flexibility, providing excellent service, interacting with our diverse community in meaningful ways, and provided opportunities to learn skills. We are walking distance from Uptown restaurants, train and bus routes, and Illinois State University.
WORKING CONDITIONS AND PHYSICAL DEMANDS
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.
SCHEDULE
Combination of mornings, afternoons, evenings & weekends.