Business License Inspector - FACS - Business License

JOB SUMMARY

The Business License Inspector enforces the Town’s Business License, Accommodations Tax, and Hospitality Tax Ordinances by contacting delinquent businesses and by conducting field visits. This position assists in educating businesses about reporting requirements for these ordinances. This position also serves as a back up to the Business License staff to ensure prompt customer service is delivered to business license customers in the office and over the phone. This job requires extensive contact with businesses, both in person and through phone and email correspondence.

ESSENTIAL JOB FUNCTIONS:

• Conducts field visits at office/retail locations within the Town to ensure compliance with business license, accommodations tax, and hospitality tax ordinances, including issuance of violation notices and municipal court appearances.
• Conducts on-site inspections, including construction and office/retail locations, for licensing code compliance.
• Meets and consults with business license applicants to determine appropriate classification of business activity and rate class. 
• Assists the public in comprehending the business license, hospitality, and accommodations tax processes to include classification of business activities, reporting requirements, and collection of taxes.
• Acts as backup for business license front office staff to ensure adequate coverage to assist the public. Duties include calculating and collecting business license taxes, hospitality taxes and permit revenues in accordance with established policies and reporting requirements.
• Communicates in person, by mail, electronic mail, and by phone with businesses that have not renewed their business licenses or paid hospitality and/or accommodations taxes.
• Receives and reviews complaints regarding businesses operating without a license and researches expired licenses to determine status.
• Reviews newly established businesses for proper compliance.
• Reviews documentation submitted by businesses, as required by Town regulations, in order to issue licenses and related documents for all businesses, including charitable organizations.
• Assists Planning department and building inspection staff in researching information needed for code enforcement of planning and zoning issues.
• Performs other related assigned duties.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associate degree and three (3) years of related work experience;
• Or equivalent combination of education and experience;

• Business license training through the MASC BLOA program preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of office procedures and machines;
• Knowledge of basic bookkeeping or accounting skills;

• Skill in data processing;
• Skill in the use of personal computer and financial software;
• Ability to multi-task efficiently:
• Knowledge of basic principles and practices of construction site safety and procedures.
• Ability to handle problems and effectively develop solutions;
• Ability to communicate clearly, both orally and in writing;
• Ability to maintain confidential information;
• Ability to maintain, manage, and organize tasks and records;
• Ability to meet and deal appropriately with Town employees, government officials and the public.

PHYSICAL REQUIREMENTS:

The field work requires some agility and physical strength, such as moving in or about construction sites or navigating rough terrain. The administrative work principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as ledgers or photocopy and computer paper (up to 10lbs.).

COGNITIVE REQUIREMENTS:

This work requires the ability to:

• read, interpret, and apply municipal ordinances, regulations, and policies.
• analyze applications and financial information to determine proper license classification, fees, and compliance.
• exercise sound judgment and problem-solving skills in routine and non-routine situations.
• give strong attention to detail and accuracy in reviewing documents, calculations, and data entry.
• perform basic mathematical calculations related to fees, taxes, and penalties.
• communicate clearly and professionally, both verbally and in writing, including explaining requirements to the public.
• manage multiple tasks, prioritize work, and meet deadlines.
• use licensing software, databases, and standard office technology effectively.
• maintain confidentiality and handle sensitive information appropriately.

WORK ENVIRONMENT:     

The field work environment involves the occasional presence of unpleasant and/or irritating elements such as considerable noise, odors, chemical fumes, dust, smoke, heat, cold, oil, or grease. The office work environment includes operating technology, navigating various software, and communicating with various Town departments as well as members of the public. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.

To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.

Salary : $24 - $30