Social Services Specialist - Town of Montville

The Town of Montville has an immediate opening for an experienced Social Services Specialist.

We are seeking a dedicated and community-focused Social Services Specialist with extensive experience in food distribution, direct outreach, and local support services. Must have proven track record in assessing community needs, coordinating logistical efforts for food assistance programs, and connecting vulnerable individuals with vital resources. Passionate about reducing food insecurity and building sustainable, compassionate community support networks.

We offer an excellent benefits package that includes, Health and Dental, Life Insurance, Long-Term Disability, Automatic enrollment into the Connecticut Municipal Employee Retirement System (CMERS), Voluntary 457b Retirement Savings Plan, Voluntary Supplemental Insurance Benefits to include Cancer and Accident Plans, HSA contribution provided by The Town, and stipend provided for medical waiver, Vacation and generous Sick/PTO policy, including all federal holidays, and Floating Holiday!

Knowledge, Skills and Abilities:

• Recognizes and acknowledges the unconditional requirement for the highest standards of client confidentiality, discretion and professionalism
• Maintains professional conduct at all times with clients, volunteers, the public, vendors, co-workers, staff, management, and all Town affiliates
• Maintains ethical conduct consistent with all policies, procedures and protocols
• Answer phone calls in a polite and knowledgeable manner
• Provides outreach, in-home visits services & follow up
• Intake of client issues and situations
• Advise Director of crisis situations
• Confers with Director to assess the needs of the individual and make the appropriate applications or referrals
• Monitors and follows cases, accordingly
• Visits and assists homebound elderly and disabled residents in obtaining necessary services, i.e., energy assistance, food stamps, renter’s rebates, etc.
• Monthly Food Bank Report
• Weekly Client Status Report
• Annual Statistical Inquiry Report
• Communicates and schedules office time and Outreach activities consistent with departmental needs
• Communicates follow-up in timely manner with Director regarding any outstanding issues
• Distributes information pertaining to Department programs and services
• Provides application and assistance to clients for various social service programs
• Assists Director with picking up donations for food bank, other items as needed
• Stock food shelves to full capacity and monitor, daily
• Inform Director of inventory status, regularly
• Performs routine office duties
• Maintains accurate records of services
• Coordination of volunteers/interns in the Social Services Building
• Provides Case Management intake, various service referrals
• Food Bank distribution and delivery for homebound
• Weekly staff meeting with Director
• Comply with federal and state requirements pertaining to social programs
• Ability to adjust quickly to changing priorities in a sometimes, stressful environment
• Special projects as assigned by Director

QUALIFICATIONS:

Education and Experience:

Associates Degree in related field; or 5 years’ experience working directly within Social Services field

Any combination of experience and training, deemed sufficient by the Mayor and/or Department Head, may be accepted in lieu of minimum educational qualifications.

Required Knowledge,

Skills and Abilities:

• Speaks, reads, and writes in English
• · Proficient knowledge of Social Services programs, and activities
• · Knowledge of all pertinent federal, state and local programs and funding sources pertaining to assistance for elderly and/or disabled residents
• · Able to meet deadlines
• · Excellent interpersonal communications skills, verbal and written
• · Excellent time management skills, able to prioritize tasks
• · Experienced with writing reports
• · Able to react with a sense of urgency
• Strong organizational skills
• Ability to establish and maintain effective working relationships with clientele, outside agencies, co-workers, staff and the general public
• Accuracy and attention to detail
• Perform routine duties with little direct supervision and within appropriate timeframes
• Computer proficiency with Microsoft Word and Excel, and general math skills
• Able to work independently

LICENSES: Must possess and retain a valid Motor Vehicle Operator’s License

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodations.

While performing the duties of this job, the employee is frequently required to drive and pick-up food donations, walk, sit, talk, and hear. The employee is required to use hands to write, type, use phone and general office equipment, use tools, or controls and reach overhead. The employee is occasionally required to climb or balance; stoop, kneel, crouch, crawl, push and pull. Close vision and distance vision acuity is required.

The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet, and/or humid conditions, domestic animals, environmental allergens, extreme cold, extreme heat, rain, snow or airborne particles. The noise level in the office is usually quiet, at times moderately loud when outside on job sites.

Please consider joining us as a Social Services Specialist to make a lasting difference in our community!

For consideration:

Please include resume along with cover letter.

Direct Mail: Town of Montville, c/o Human Resources, 310 Norwich-New London, Turnpike, Uncasville, CT 06382

Or Email: mdamelia@montville-ct.org

CLOSING DATE FOR APPLICATIONS 10/13/2026

Pay: $27.10 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $27