Social Services Coordinator/Medicare Info Assistance Counselor

Johnston Senior Center

Date posted: September 3, 2026

Pay: $20.00 per hour

Job description: Social Services Director/Medicare Information Assistance and Awareness (MIAA) Counselor

Duties & Responsibilities:

· Provide person-centered unbiased counseling and enrollment assistance to Medicare beneficiaries, families, and their caregivers.

· Prepare statistical reports.

· Answer request and provide information and education on a wide variety of services.

· Programs and benefits available to the elderly and their families in assessing and screening for assistance.

· Maintain all DEA and client records

· Compile and provide community resource information and referrals.

· Answer telephone, written, and in person request for information.

· Submit articles for the monthly newsletter.

· Schedule social service programs/seminars

· Advocate for the elderly with various information Educate Medicare beneficiaries on Medicare-related issues including Medicare Advantage, Medicare Part D, and Medicaid.

· Assist with enrollment into Medicare Part D, Medicare Advantage, and other Medical Assistance programs selected by the Medicare beneficiary.

· Assists Medicare beneficiaries to help them resolve issues relating to their Medicare.

· Promotes awareness of the SHIP/SMP/MIPPA programs by conducting group and/or media outreach events and distribute materials.

· Educate, determine eligibility, and assist Medicare beneficiaries with applying for Medicare assistance programs such as: Social Security Extra Help program, the state’s Medicare Premium Payment Program (MPP), and Medicaid applications ensuring proper submission to the appropriate agency.

· Educate Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse.

· Conduct program presentations and as requested to groups, exhibit at events, and community partners regarding ways to prevent, detect, and report potential Medicare fraud.

· Attend all required trainings, meetings, and webinars.

· Assist the Director and Assistant Director in all other activities as requested.

Experience & Qualifications:

• Minimum of four years of college with focus on Social Work, Sociology, Psychology, or Human Relations.
• Five years of experience working with seniors, senior agencies, older adults and/or adults with disabilities.
• Five years of experience in human services and social services
• Or combination of education and experience equivalent to requirements listed above.

· Possess strong organizational, verbal, and written communication skills.

• Ability to work with people of diverse backgrounds.

· Experience and/or knowledge of Medicare, Medicaid, and/or other health insurance plans, with a willingness and ability to learn and understand the complexities of Medicare and Medicaid.

· Complete required certifications and trainings within one (1) month of hire.

· Possess strong computer skills, including data entry proficiency, Microsoft Office applications, and experience using various computer systems and databases.

· Demonstrate the ability to work collaboratively with partner agencies and service providers.

· Willingness to comply with all policies and administration procedures established by the programs to ensure client confidentiality.

· Ability to remain objective and impartial while providing information, without recommending or endorsing specific health insurance plans.

· Demonstrate the ability to work independently, effectively manage multiple tasks, and consistently meet established deadlines.

• Consent to a criminal background and reference check.

Job Type: Part-time, 20 hours per week

Benefits:

• Flexible schedule

Physical Setting:

• Johnston Senior Center, 1291 Hartford Avenue, Johnston, RI 02919

Schedule:

• Monday to Friday

Work Location: In person

Supervisor: Reports to the Director and the Assistant Director

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 20.0 per week

Benefits:

• Flexible schedule

Work Location: In person

Salary : $20