What are the responsibilities and job description for the Front Desk Receptionist position at Town of Holly Ridge?
Overview
The Town of Holly Ridge is looking for a friendly, organized, and customer-focused individual to join our Administration Department as a Front Desk Receptionist / ONWASA Payment Clerk.
As the first person many residents and visitors meet when they enter Town Hall, you will play an important role in providing excellent customer service and helping keep daily operations running smoothly.
The ideal candidate will possess strong communication, organizational, and customer service skills and demonstrate the ability to work effectively with the public, Town staff, elected officials, and external agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet residents, visitors, and ONWASA customers in a courteous and professional manner.
- Process ONWASA utility payments and assist customers with account setup, account maintenance, and related inquiries.
- Answer incoming telephone calls and direct callers to the appropriate department or staff member.
- Process and balance daily transactions and complete end-of-day paperwork and reporting.
- Prepare, review, maintain, and file various documents, records, correspondence, and reports.
- Provide customer service by addressing citizen inquiries, complaints, and requests, and directing matters to the appropriate department when necessary.
- Coordinate meeting and event logistics assigned.
- Perform notary services for Town business and residents, as authorized.
- Sort, process, and distribute incoming and outgoing mail.
- Operate standard office equipment, including computers, printers, scanners, copiers, and multi-line telephone systems.
- Assist with other duties as assigned.
MINIMUM QUALIFICATIONS
- High school diploma or GED equivalent.
- Two (2) years of customer service, clerical, administrative, or related office experience preferred.
- Valid North Carolina Driver's License.
- Notary Public certification or ability to obtain certification within a reasonable timeframe after employment.
BENEFITS
- NC Local Government Retirement Benefits
- 401 K with Town Contribution
- Health, Dental, and Vision Insurance, FSA
- Paid Holidays
- Vacation and Sick Leave
- Professional Development Opportunities
- Longevity Bonus
- GAP Medical Plan
Pay: $35,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
- Clerical: 1 year (Preferred)
License/Certification:
- drivers license (Required)
- Certified Notary Public (Required)
Work Location: In person
Salary : $35,000