IT SUPPORT SPECIALIST I (HELP DESK)

The Town of Falmouth welcomes applications from team-oriented IT professionals for our full-time IT Support Specialist I (Help Desk) position. This is a full-time, benefited position that works primarily at the Falmouth Town Hall but also in other Town buildings, 40 hours per week, Monday through Friday, from 8 a.m. to 4:30 p.m., with periodic overtime required to assist with off-hour scheduled maintenance, emergencies, and special events such as the biannual Town Meeting.

Under the direction of the IT Director, the IT Support Specialist I provides excellent customer service as the primary initial point of contact via phone and the IT ticketing system for Town employees needing technical assistance. This position troubleshoots the hardware, software, and other technical issues at the Tier I level, comprehensively documents IT incidents and troubleshooting efforts, and refers higher-level IT needs to more senior IT team members. This position also occasionally trains Town employees on basic IT functions needed for their position and updates the Town website. The IT Support Specialist I also processes the IT Department’s accounts payable invoices and may occasionally assist the IT Director with other clerical functions.

Minimum Qualifications: High school diploma or equivalent (associate degree and/or relevant certifications in a related field preferred) and a minimum of two (2) years of full-time relevant experience; or any equivalent combination of education, training, and experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position. Must possess a valid driver’s license and successfully pass a comprehensive background check conducted by the Falmouth Police Department.

The ideal candidate has excellent customer service skills, is detail-oriented, documents thoroughly, and can work independently but enjoys being part of a team and contributing to the goals of the IT Department. We are looking for a patient problem solver who is interested in professional development and takes the initiative to research and troubleshoot, but who knows when to refer matters to a more senior-level IT team member.

Expected Starting Range: Step 1 ($29.61/hour) – Step 3 ($31.66/hour), commensurate with qualifications and experience, with room to advance along the 10-step pay scale. Comprehensive benefits package, including 13 paid holidays per year; vacation, sick, and personal paid time off; professional development opportunities; Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability policy plans; enrollment in the Town’s defined benefit pension plan; and voluntary pre-tax and Roth 457(b) plans.

Preference Date to Apply: Monday, November 17, 2025 by 4:30 p.m. The position will remain open until filled, but candidates who apply by the above date and time will be given preference over later applications. Candidates are encouraged to upload a cover letter and resume with their application.

About the Town of Falmouth as an Employer: We are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive compensation , insurance , and other benefits , including enrollment in the Town's pension plan , and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities. All applicants must have the ability to effectively work and interact with individuals and groups of various abilities, cultures, backgrounds, ages, and identities.