Emergency Services Dispatcher I/II/III

Summary

Join our Team! The Town of Estes Park seeks interested and qualified applicants for the position of Emergency Services Dispatcher. For more information about our community, the organization, and our application process, please refer to our employment brochure here.

Under direct supervision during training period, and under occasional to limited supervision thereafter, performs entry level to advanced communication services including emergency and non-emergency incoming calls for police, fire, medical services. Receives calls and radio transmissions, evaluates urgency, dispatches resources, monitors responding units, disseminates critical information and maintains an accurate record of activities. At the higher levels, trains and reviews the work of and assumes a leadership role for less senior dispatchers. May be assigned to supervise activities of communication personnel in the absence of the Communications Center Manager.

Examples Of Essential Duties And Responsibilities

The list below is intended to be illustrative of the responsibilities of the position and not all encompassing. The duties are on a rotating shift basis. The Town may change these duties at any time.

• Receives and is responsible for emergency and non-emergency incoming calls, determines urgency of calls and dispatches proper law enforcement, fire, ambulance or municipal service, makes other notifications as needed.
• Communicates with various callers to obtain complete information to determine urgency and need for dispatching police, fire, medical or other response.
• Maintains contact with officers/responders noting locations, activity, and officer comments into the Computer Aided Dispatch (CAD) system and monitors for officer safety.
• Gives emergency medical instructions, as outlined in protocol, while dispatching appropriate services.
• Enters all calls for service into Computer Aided Dispatch (CAD) system including phone cases, call-backs, fire and ambulance calls.
• Receives and transmits radio traffic to multiple agencies on multiple channels; relays information to proper channels for response.
• Coordinates multi-jurisdictional communications with other agencies during incidents.
• Monitors panic alarms in municipal buildings and hospital; monitors CCTV security system.
• Maintains on call duty rosters for the municipal utilities, streets division, parks division, Victim Advocates, CO Parks and Wildlife officers, and RMNP Rangers; receives after hours calls for services from these entities; contacts appropriate agencies as requested by citizens and officers.
• Maintains and updates local warrant file, hot files, including computer entry and cancellation and the filing of same
• Maintains logs, lost and found property, animal control, abandoned vehicles.
• Uses a variety of local, State and Federal computer system to provide follow-up services for officers regarding requests for warrant confirmation, missing persons, vertical status and other officer safety information.
• Maintains required certificates and continuing education hours.
• Assist on special projects to improve of dispatch or other areas within the Department.
• Ability to provide excellent customer service to internal and external stakeholders.
• Ability to communicate effectively, both verbally and in writing, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with employees, customers and the general public.
• At the higher levels, may be called upon to conduct tours of facility within accepted security protocols.
• At the higher levels, may be assigned as a trainer if so certified.
• Performs other related work as required or assigned.
  
  

At Level III,

• Performs higher level tasks with additional responsibilities with minimal supervision.
• Provides direction for communications personnel as assigned when supervisor is not present, ensures that orders and instructions are carried out; reviews the work of less senior Dispatcher.
• Maintain dispatch schedules and time off requests to ensure proper staffing level.
• Maintains proficiency and active status as a trainer; assists with coordinating employee training and development.
• Assures compliance with telecommunications regulations.
• Assists with developing and implementing quality assurance programs.
• Serves as liaison with countywide Quality Improvement Units, Medical Dispatch Review Committee and other agencies as assigned.
• Develops and maintains proficiency in a technical area of communications as assigned.
• Performs other related work as required and assigned.
  
  

Minimum And Preferred Qualifications

• Level I:
• High school diploma or equivalent (GED).
• One year of experience in customer service, dispatcher, communications or a related field.
• Must successfully complete CTO Training Program.
  
  

• Level II:
• Meet the qualifications for Level I.
• Successful completion of probationary period as an Emergency Services Dispatcher I.
  
  

• Level III:
• Meet the qualifications for Level II.
• Training at instructor level or specialist in the field, specified in the department.
• One year of experience at the Dispatcher II level.
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Must complete and maintain CBI Operator Certification
• Must successfully pass CCIC & NCIC Certification.
• Must successfully pass and maintain Emergency Medical Dispatch (EMD) certification.
• Notary may be required.
  
  

RESIDENCY REQUIREMENT:

Must establish and maintain residency within 75 minute commute time and 30 miles radius of duty location. Residency requirements must be met within 6 months of hire.

REMOTE WORK ELIGIBLE: No

CELL PHONE ALLOWANCE: None

Knowledge, Skills And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of applicable laws and ordinances.
• Knowledge of applicable policies, procedures and precedents pertaining to the dispatch of personnel and equipment for user agencies.
• Proficiency in the use of radio equipment, telephone, computer, Emergency Alert, and all other systems and equipment assigned to the Communications Center.
• Ability to multi-task multiple calls/radio transmissions while remaining calm, gathering complete information, making correct assessments of situations and relaying correct and timely information to proper channels for response.
• Ability to act effectively in crisis situations and to deal tactfully with citizens, responders, and other Town employees in a wide variety of stressful situations.
• Ability to communicate with emotional persons and elicit the proper information and responses from them.
• Ability to exercise independent judgment and work with minimal supervision.
• Ability to understand and carry out oral and written directions.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to use standard office equipment, including personal computer.
• Ability to use standard office and specialized emergency dispatching/policing software.
• Ability to pass standard medical exam within normal parameters, specifically within regard to the listed essential job functions.
• Must be able to work rotating shifts, weekends and holidays.
• At the higher levels, ability to act as a positive role model for the department and personnel.
• At the higher levels, ability to supervise, train and evaluate assigned personnel.
  
  

EXEMPT: No

GRADE:

Emergency Services Dispatcher I - TP 150 $55,188 - $77,263 annual equivalent

Emergency Services Dispatcher II - TP 160 $60,707 - $84,989 annual equivalent

Emergency Services Dispatcher III -TP 170 $66,777 - $93,488 annual equivalent

Interested candidates should please submit complete application, resume, and cover letter

Physical Requirements And Work Environment

Frequency Guide

Rarely (R)

Occasionally (O)

Frequently (F)

Constantly (C)

Less than - 5%

6 – 30%

31% - 70%

Over 70%

Physical Task

Frequency

Physical Surroundings

Frequency

Sitting

F

Extreme Temperatures

R

Standing

F

Inside Work

C

Walking

F

Outside Work

R

Running

R

Walking on uneven surfaces

R

Stooping

O

Working at height

R

Kneeling

O

Other:

Squatting

O

Climbing

R

Environmental Conditions

Balancing

R

Exposure to Chemicals

R

Reaching

O

Exposure to Gases/Fumes/Dust

R

Grasping

C

High Noise Levels

R

Fingering

C

Moderate Noise Levels

O

Handling

C

Vibrations

O

Visual Acuity: Near

C

Light/Power Equipment Ops

R

Visual Acuity Far

O

Heavy Equipment Operation

R

Depth Perception

R

Work in Traffic

R

Color Discrimination

R

Local Travel

O

Peripheral Vision

O

Out of Town Travel

O

Talking

C

Other:

Hearing

C

Other:

Weight of Objects Moved

Over 100 pounds

R

Over 50 Pounds

R

Over 10 pounds

O

PRE EMPLOYMENT PHYSICAL REQUIRED: YES

PRE EMPOYMENT DRUG SCREEN REQUIRED: NO

ADDITIONAL REQUIREMENTS: This position requires a comprehensive pre-employment background check meeting the standards of the Police Department as well as a hearing test.

The Town of Estes Park offers a comprehensive benefits program. Benefits include retirement, medical (eligible spouse, family), dental (family), vision(family), life insurance, sick leave, vacation, floating holidays, and volunteer leave. Our Benefits Summary Guide will provide more details. The Town also offers a Homeownership Program and aid for Dependent Care through a Flexible Spending Account.

Additional information regarding retirement: All town employees contribute to social security. In addition, this position participates in Colorado PERA retirement.

01

This position is full time and in person at the Estes Park Dispatch center. Are you willing and able to work full time and in person?

• Yes
• No
  
  

02

This position has a residency requirement. Employees must establish and maintain residency within a 75 minute commute time and a 30 mile radius of duty location. Residency requirements must be met within 6 months of hire. Are you able to meet this requirement?

• Yes
• No
  
  

03

Disclosure and Acknowledgement: Candidates selected to advance in the hiring process will be invited to undergo initial CCIC/NCIC background screenings. Those who meet the background criteria will proceed to a Communications Center observation and online Criticall testing, which evaluates competencies in multi-tasking, data entry, decision-making, and recall under pressure. Successful candidates may then be invited to a panel interview.

• I acknowledge
• Required Question