What are the responsibilities and job description for the Clerk II position at Town of DeWitt?
Company Description The Town of DeWitt is a long-established municipality in Onondaga County, New York, founded in 1835. It serves a diverse community with a focus on responsive local government, public services, and community development. Town operations include administrative support, records management, and resident services across multiple departments. Prospective employees can expect a stable public-sector environment that values professionalism, accuracy, and service to the community. Staff members work collaboratively to support the town’s day-to-day functions and long-term initiatives.
Role Description The Town of DeWitt Water Department is seeking a Clerk II to join our team.
This is a great opportunity for someone who enjoys problem-solving, working with technology, and providing excellent customer service. The successful candidate will play a key role in helping manage our brand-new Advanced Metering Infrastructure (AMI) system and will gain hands-on experience with utility operations and billing.
Responsibilities include:
• Utility billing and account management
• AMI meter monitoring and troubleshooting
• Customer account assistance
• Investigating and resolving meter and billing issues
• Supporting the day-to-day operations of the Water Department
We're looking for someone who is detail-oriented, eager to learn, and interested in understanding the ins and outs of municipal utility operations.
If you're looking for a stable career with opportunities to learn new technology and make a direct impact in your community, we'd love to hear from you.
Qualifications
- Strong administrative and clerical skills, including accurate data entry, records management, and basic document preparation.
- Proficiency with office software (e.g., word processing, spreadsheets, email) and the ability to learn town-specific systems.
- Effective communication skills for interacting with the public, coworkers, and supervisors, both in person and over the phone.
- Solid organizational and time-management abilities to handle multiple tasks, prioritize workload, and meet deadlines.
- Attention to detail and reliability in maintaining confidential information and following established procedures.
- Ability to work collaboratively in a team-oriented environment and provide courteous, professional customer service.
- High school diploma or equivalent; prior office or municipal experience is preferred.
- Willingness to learn town policies, regulations, and processes relevant to clerical and administrative work.