Neighborhood Resource Specialist (Housing & Community Affairs)

Under the supervision of the Housing and Community Affairs Division Manager or designee, performs responsible administrative and program support work related to housing and community services programs, including client intake, income and eligibility documentation, resident assistance, and records management. The position serves as a primary point of contact for residents seeking assistance and supports the administration of grant-funded programs, including but not limited to Community Development Block Grant (CDBG) and State Housing Initiatives Partnership (SHIP).

• Associate’s degree from an accredited college or university;
• Two (2) years of experience in administrative support, customer service, records management, or a related field;
• Basic to intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).

*Additional qualifying experience beyond the two (2) years may substitute on a year-for-year basis for the required education. 

Preferred Requirements:

• Experience working with the public in a customer service, intake, or case support role;
• Experience reviewing documents for completeness and accuracy;
• Experience in housing, community services, or grant-funded programs.

Knowledge, Skills, and Abilities

• Ability to learn and apply program rules, eligibility requirements, and procedures;
• Strong attention to detail and accuracy in reviewing documents and maintaining records;
• Ability to manage multiple tasks, deadlines, and case files;
• Ability to communicate clearly and professionally with residents and partner agencies;
• Ability to review documents and identify missing or inconsistent information;
• Ability to maintain confidentiality of sensitive personal and financial information.

Client Intake & Resident Services

• Serve as a primary point of contact for residents seeking housing and community assistance.
• Conduct client intake and assist applicants in completing applications for programs and services.
• Explain program requirements, eligibility criteria, and required documentation.
• Respond to resident inquiries, including general service requests calls.
• Provide information and referrals to local, county, state, federal, and nonprofit agencies.

Eligibility & File Management

• Assist in reviewing applications and supporting documentation for completeness.
• Support income verification and eligibility determination processes.
• Maintain accurate paper and electronic client files and records.
• Prepare correspondence including award and denial letters.
• Track application status and follow up on missing documentation.

Program & Administrative Support

• Schedule appointments and maintain calendars for program intake.
• Assist in collecting and maintaining data for program tracking and reporting.
• Support coordination and implementation of housing and community programs.
• Assist with purchase orders, payment processing, contract documents, closing documents, payoff requests, satisfactions of mortgage, and recording-related documents, as applicable.

Compliance Responsibilities

• Assist with maintaining program files in accordance with applicable guidelines.
• Support compliance-related activities and documentation review as assigned.
• Assist in reviewing invoices, supporting documents, and other program materials for accuracy.
• May assist with other grant compliance functions over time, with training provided.

Other

• Conduct site visits and meet applicants off site, as needed.
• Promote and educate residents on available programs and services.
• Perform related work as assigned.