CUSTOMER SERVICE SUPERVISOR

Are you passionate about delivering exceptional customer service, billing support and leading a team to Concord's utility customers? The Concord Municipal Light Plant is seeking a Customer Service Supervisor to manage our in-office Customer Service team here in Concord, MA. In this role, you will ensure our customers receive professional, courteous support and oversee billing, collections, and customer inquiries. You’ll play a key part in developing policies, mentoring staff, and driving process improvements that enhance service quality and operational efficiency.

Under the general direction of the Customer Service Manager, the Customer Service Supervisor manages the Utility Customer Service team to provide the highest quality service to town utility customers. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload.

Starting salary range: $81,398.72 – $97,279.00, based on qualifications. This is a full-time, on-site position, with a complete benefits package.

Applications will continue to be accepted until filled. Appointment of the final candidate will be contingent upon the results of pre-placement conditions including a drug screening, criminal and credit record checks. Costs for these pre-placement requirements will be borne by the Town.