What are the responsibilities and job description for the Part-Time Seasonal Library Assistant – Adult Services position at Town of Chapel Hill?
Working Title: Part-Time Seasonal Library Assistant
- Do you enjoy providing top-notch customer service?
- Do you love connecting people with great books, programs, and services?
- Does the idea of creating a welcoming atmosphere for our community excite you?
We are looking to hire 2-3 employees as Seasonal Library Assistants to provide an outstanding library experience for our community in either our Adult Services or Youth Services divisions. These are part-time positions, with candidates working 12-18 hours/week during the months of December 2026 – May 2027. Successful candidates must be able to work one full weekend day and one evening shift each week.
Interviews for this position will be held virtually (via Teams) the week of November 2. Anticipated start date is December 7, 2026.
Who we're looking for:
- You are friendly, engaging, and optimistic; working with the public is one of your favorite things.
- You love books and are comfortable recommending all kinds of books to all kinds of people.
- You are a team player who thinks quickly on your feet.
- You are comfortable using, troubleshooting, and assisting in the use of computing devices; including desktop, mobile, and emerging technologies.
The Town of Chapel Hill is a welcoming and safe place for everyone. When we are successful, Chapel Hill will be a place where all people thrive.
This is a temporary appointment from December 2026 – May 31, 2027. The Town may choose to extend the term of employment beyond May 2026.- Provide outstanding customer service in person, on the phone, and online. Initiate contact with customers, provide helpful, friendly, knowledgeable service, take ownership of completing transactions & resolving problems, communicate effectively.
- Help people access and discover physical and digital library resources. This includes assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, and displaying materials.
- Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading / viewing / listening recommendations, giving instructions, and updating database records.
- Complete other tasks as required.
Do you supervise or not?
No.
What are the physical demands?
The work is performed sitting, standing, walking, squatting, reaching, and bending. The employee uses equipment requiring a high degree of dexterity. May require lifting 10-15 pounds.
Where and how do you work?
This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.
What do you need to know to do this job effectively?
Knowledge of:
- Town and Library policies and procedures.
- Library materials and availability.
- Online resources
- Patron and item records in library databases
Ability to:
- Positively interact with a diverse clientele.
- Interpret and communicate library policies and procedures.
- Accomplish detail-oriented tasks.
- Use web-based software systems
- Use Microsoft Office Outlook, Excel, Word, PowerPoint, or similar tools
- Solve problems and make sound decisions
- Establish and maintain effective working relationships with coworkers and customers
- Communicate effectively orally and in writing
- Model behavior that is consistent with our values of RESPECT
What is education and/or experience do you need to be considered for this job?
Education:
A bachelor's degree in a related field is required.
Experience:
A minimum of 1 year of experience in a customer service environment is required. Library or bookstore experience preferred.
What are the safety considerations for this job?
- You may be randomly drug tested while on the job.
- You will be subject to the Safe Driving and Accident Policy.
Here is other information you should know about the position:
A valid NC driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required.