PARKING ENFORCEMENT OFFICER

Summary

The purpose of this position is to provide customer service and enforcement of parking ordinances in Chapel Hill.

Essential Functions

• Provides customer service by providing information to the public regarding parking regulations and facilities and the location of streets, buildings and points of interest; investigate and answers complaints regarding contested parking citations, determining their validity and routing properly;
• Observes and reports hazardous conditions such as missing signs and street markings that need to be repainted; assists as needed with customers visiting parking enforcement office.
• Patrols assigned areas by vehicle or on foot to ensure public compliance with existing parking ordinances; identifies vehicles in violation of parking codes and issues citations; enters and retrieve information pertaining to vehicle registration, identification and status using handheld computer; chalking tires physically and or electronically and returning to ensure times limits are not exceeded; determining whether vehicles need to be towed or booted; prepares and maintains proper records including daily activity log and other paperwork related to enforcement.
• Completes traffic control duties such as setting up cones, barricades, meter bags, etc. to maintain flow during special events; assists with parking management during special events including, but not limited to university events and Town events, funerals, weddings, or other events as warranted; assists with clearing event staging areas by towing vehicles; makes arrangements for illegally parked or abandoned vehicles to be towed and direct tow drivers to correct vehicles.
• Maintains assigned equipment and supplies including vehicles, handheld computers, citation books, rain gear, tire marking chalk, and cones; performs periodic inspection of assigned vehicle, handheld computer and other equipment; reports damage, malfunctions or issues to supervisor or appropriate staff in a timely manner.
• Uses our PARCS system at our new Rosemary Street Parking Deck to enforce the deck for parking violations over the evening into the next morning.
• Completes all other duties as assigned.

Supervision

This position has no responsibility for the direction or supervision of others.

Work Conditions

The work is typically performed in a variety of work environments and requires the ability to traverse adverse terrain, work in heat, cold, and other weather conditions typically encountered in an outdoor environment. The employee uses equipment requiring a high degree of dexterity.

The work is typically performed in an office and/or outdoors. The employee may be exposed to insects, noxious vegetation, traffic, noise, dust, dirt and inclement weather.

Minimum Qualifications

Knowledge of:

• Procedures used in writing citations.
• Geography of the town, including street names and locations.
• Town parking regulations and ordinances.
• Applicable traffic laws.
• Telephone and radio communication procedures.
• Towing procedures.
• Court procedures.

Ability to:

• Identify a large number of makes and models of automobiles.
• Use a vehicle boot.
• Use handheld computer devices.
• Interpret Town codes and ordinances.
• Operate parking gates, fee computers and meter mechanisms.
• Use web-based software systems.
• Use Microsoft Office tools relevant to the position.
• Solve problems and make sound decisions.
• Establish and maintain effective working relationships with employees and customers.
• Communicate effectively orally and in writing.
• Model behavior that is consistent with our values of RESPECT.

Education

High school diploma or equivalent required.

Experience

No previous experience required.

Supplemental Information

• You may be randomly drug tested while on the job.

• You will be subject to the Safe Driving and Accident Policy.
• A valid NC driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required.