What are the responsibilities and job description for the Customer Service Representative/Deputy Town Clerk position at Town of Bradley Maine?
Overview
Town of Bradley
Customer Service Representative / Deputy Clerk
Part-Time – 15–20 Hours Per Week | $18.00–$22.00 Per Hour | Potential for Full-Time
The Town of Bradley is seeking a qualified, detail-oriented, and customer-focused individual to serve as a Customer Service Representative / Deputy Clerk. This position is currently scheduled for approximately 15–20 hours per week; however, additional hours may be necessary based on the needs of the Town. The position may also be offered as full-time to the right candidate or have the opportunity to grow into a full-time position.
This position plays an important role in the daily operations of Town government and provides direct service to Bradley residents.
Position Overview
This position performs a variety of clerical, administrative, and fiscal duties related to municipal services, official Town records, municipal finance, elections, and public assistance programs. The Deputy Clerk works closely with the Town Manager/ Town Clerk/Treasurer/Registrar/Tax Collector and interacts regularly with residents, Town officials, boards and committees, and state agencies.
Key Responsibilities
- Assist residents with motor vehicle registrations, Inland Fisheries & Wildlife licenses, vital records, tax payments, and other municipal services
- Provide professional and courteous customer service in person, by telephone, and via email
- Respond to public inquiries and assist residents with payments, forms, and municipal procedures
- Assist with account reconciliations, cash handling, and financial recordkeeping
- Assist with the preparation, maintenance, and retention of official Town records
- Update the Town website and social media accounts
- Serve as Assistant General Assistance Administrator
- Assist with elections and voter-related duties
- Maintain confidentiality of sensitive records and information
- Work collaboratively with Town staff, boards and committees, residents, and state agencies
- Perform other related municipal duties as assigned
Qualifications
- High school diploma or equivalent required; additional clerical, financial, customer service, or municipal experience preferred
- Strong attention to detail, accuracy, and organization
- Excellent communication, customer service, and interpersonal skills
- Ability to manage multiple responsibilities in a timely and professional manner
- Working knowledge of basic mathematical calculations, cash handling, and account reconciliation
- Proficiency with Microsoft Office and general office technology
- Ability to learn specialized municipal software; experience with TRIO software is a plus but not required
- Ability to maintain confidentiality and exercise sound judgment
- Ability to work independently and as part of a team
- Dependable, professional, and comfortable working directly with the public
Additional Requirements
- Must be a Notary Public or be able to obtain a Notary Public commission within six (6) months of employment
- Must be willing to attend required municipal and state training
- Must be willing to obtain additional certifications as required for assigned duties
- Flexibility to work additional hours when necessary to meet operational needs, including during elections, tax deadlines, or other periods of increased activity
Compensation & Benefits
The wage range for this position is $19.00–$23.00 per hour, depending on qualifications and experience.
The Town of Bradley offers a competitive benefits package. Benefits and eligibility may vary depending on whether the position is part-time or full-time.
How to Apply
Interested applicants should submit:
- Cover letter
- Resume
- Three professional references
Applications will be reviewed as received and will be accepted until the position is filled.
The Town of Bradley is an Equal Opportunity Employer.
Pay: $19.00 - $23.00 per hour
Expected hours: 20.0 per week
Work Location: In person
Salary : $18 - $22