WATER METER TECH

Water Meter Technician

Hourly Rate Range: $24.83 - $31.87, 40 hours per week

Eligible for OT
Double time for Snow and Ice Operations

Definition
Skilled administrative, technical and analytical duties relating to the water meter reading function of the department; all other related work, as required.

Supervision
Works under the general supervision of the Supervisor of Water and Sewer and in coordination with the Water Account Manager, in accordance with established methods and procedures.

Performs a variety of responsible duties which are generally defined by precedent or established guidelines and require considerable attention to detail and accuracy. Unusual situations are discussed with a supervisor.

Work Environment
Duties are primarily performed field with some office work; meter reading involves slight physical risks and exposure to variable and occasionally unpleasant conditions.

The employee operates standard office equipment, hand tools, light truck, light equipment and meter reading equipment.

The employee has ongoing contact with the public, and coordinates work with other town departments. Installs new water account meter equipment and ensures accurate data collection from endpoints.

Most errors are easily detected, but could result in delay of service or monetary loss.

Essential Duties and Responsibilities
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Installs, programs, repairs and replaces water meters and Meter Transmitter Units (MTU) in public, private, institutional or industrial establishments. Troubleshoots water meters and MTUs when necessary.

Inspects water piping and performs accuracy testing on removed water meters. Turns on and shuts off water as required. Provides water/drain and sewer utility mark outs.

Schedules appointments with customers, prepares reports, verifies exception reports, account numbers, MTU serial numbers and meter serial numbers for accuracy. Keeps records of materials and equipment including meter inventory and meter test results.
Monitors Town’s meter reading system for account issues and possible problems including but not limited to; tampering, leaks, non-reporting equipment, abnormal consumption, etc. Verifies questionable readings; verifies data reported in exception report; researches files, maintains meter reading records, and uses town software to input verified data.

Responds to complaints and inquiries from the public, and provides information pertaining to water and sewer service; computes water and sewer service bills using established formula where complaints and inquiries arise.

Reviews meter system and develops list of improperly working meters which need to be manually read for upcoming bill snaps.

Maintains various logs; updates ledger entries, various meter files, account numbers and other records and files of sewer and water service corrections.

Answers department telephone; provides assistance at the counter; may perform some office duties, such as typing, data entry, filing and record duplication.

Assists with generating and providing estimates for meters not able to be read due to technical issues. Generates reports on potential abnormal readings and determines cause or next steps if further investigation is necessary.

Assists with monthly statistical reports regarding Division work elements (i.e. water breaks fixed, sewer back up addressed, new service connection completed, etc.).

Assists with scheduling and processing work orders for meter installations, replacements and repairs. Assists with training of Water Division staff in the utilization of town software; verifies appropriate installation of meters by Water Division staff. Assists in resolving technical issues with meter reading equipment.

Maintains computer databases and prepares reports for personnel, equipment inventory, material and supply inventories.

Prepares water test samples weekly and at other times, as needed.

Performs similar or related work as directed, required, or as situation dictates.

Recommended Minimum Qualifications

Education and Experience
Associates Degree; two years of office experience; or an equivalent combination of education and experience.

Additional Requirement
Valid Massachusetts motor vehicle operator’s license

Knowledge, Ability and Skill
Knowledge of office practices and procedures and department operations.

Ability to organize time and accomplish tasks with accuracy and attention to detail. Ability to maintain accurate and detailed records. Ability to communicate effectively verbally and in writing. Mathematical ability.

Ability to work independently.

Ability to troubleshoot computer and technical equipment problems

Excellent computer skills including high level MS Office knowledge and the ability to learn and adapt to new technologies. Customer service skills. Skill in de-escalating hostile customers. Good communication and organizational skills.

Physical Requirements
Moderate physical effort is required to perform duties in the field. The employee is frequently required to use hands to operate equipment, walk, stand, speak hear, reach with hands and arms, balance, crouch, crawl, stoop, and climb. Stamina is required to work in adverse weather conditions. Physical ability is required to lift and move items weighing up to 25 pounds. Vision requirements include the ability to read routine and complex documents, read instruments, use a computer and operate a motor vehicle.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Code : 1272-1

Location : WATER AND SEWER

Grade : MC GR 5

Group : 680 UNION

Job Class : DPW) WATER METER TECHNICIAN

Posting Start : 11/25/2025

Posting End : 12/31/9999

Details : Applicant Tracking