What are the responsibilities and job description for the Front Desk Agent position at Town & Country Resort?
Overview
Welcome to Town and Country Resort, where mid-century charm meets modern luxury in the heart of San Diego’s Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a playful SoCal spirit, our resort has been an iconic destination for decades. We take pride in creating memorable experiences for every guest — and it all starts at the front desk.As a Front Desk Agent, you are the welcoming face of Town and Country Resort. You’ll play a key role in delivering an exceptional arrival and departure experience for our guests — handling check-ins, check-outs, room assignments, and inquiries with professionalism and genuine hospitality. This position requires flexibility to work varying shifts between 6:00 AM and 10:30 PM, including weekends and holidays, based on business needs.
Enjoy great team perks, including complimentary stays for you and your family, free daily lunch in our employee cafeteria, free parking, a 401(k) retirement plan, and more. For full-time team members, we also offer comprehensive Medical/Dental/Vision plans and employer-paid life insurance for added peace of mind.
Pay Rate $19.25 #TownCountrySD
Responsibilities
Greet and assist guests with a warm, engaging, and professional demeanor.
Perform check-in and check-out procedures efficiently and accurately.
Handle guest inquiries, complaints, and requests promptly, following up to ensure satisfaction.
Manage room assignments, rate verification, and billing accuracy.
Collaborate with other departments to ensure a seamless guest experience (Housekeeping, Bell Services, Reservations, etc.).
Process payments, post charges, and balance daily transactions using property management systems.
Maintain a thorough knowledge of resort amenities, local attractions, and current promotions.
Assist with special requests such as early check-ins, late check-outs, or room changes.
Ensure compliance with all safety, security, and privacy standards.
Qualifications
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
- People Person. The best part of serving others is creating guest experiences that go beyond the expected.
- Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
A qualified applicant is a “people person” who is flexible with their schedule, loves to help others, and knows how to multi-task while ensuring accuracy.
Salary : $19