What are the responsibilities and job description for the Claims Specialist (Adjuster) position at Town & Country Movers, Inc.?
Job Title: Claims Analyst
Company: Town and Country Movers, Inc.
Location: Gaithersburg, MD (On-site)
Employment Type: Full-Time M-F: 8:30AM to 5:00PM
About Us:
Town and Country Movers is a trusted leader in residential, commercial, and international relocations. For over 47 years, we’ve built our reputation on professionalism, reliability, and exceptional customer care. We are looking for a Claims Analyst who shares our commitment to quality and wants to make a meaningful impact for our customers every day. Our goal is to build a team of energetic, customer-centric, compassionate professionals who enjoy working together to create order in a multi-task environment.
Job Summary:
The Claims Analyst will handle and resolve loss and damage claims related to household and commercial moves. This role requires strong attention to detail, empathy in customer interactions, and the ability to evaluate and resolve claims efficiently while maintaining compliance with industry standards.
Responsibilities:
Review and process customer loss and damage claims accurately and promptly. Investigate claims by collecting documentation such as inventories, estimates, photos, and crew or driver statements. Communicate professionally with customers, operations staff, and third-party vendors throughout the claims process. Evaluate liability and determine fair settlement recommendations based on valuation coverage and applicable policies. Prepare settlement letters, coordinate repairs or replacements, and maintain thorough records in the claims management system. Identify trends and collaborate with the operations team to reduce future claims. Ensure all claims are handled in accordance with regulations and company policies.
Qualifications:
Minimum 2 years of experience in claims processing (moving or logistics industry preferred).
Excellent written and verbal communication skills.
Strong problem-solving ability with high attention to detail.
Proficiency with Microsoft Office and claims management systems.
Ability to multitask and manage deadlines in a fast-paced environment.
Benefits:
Medical
Paid time off (PTO)
Holidays
401(k) retirement plan with matching
Supportive team environment with opportunities for growth.
Long-established, family-owned company with a reputation for integrity and excellence.
Join our team and help uphold the Town and Country Movers standard of care and service that our customers have trusted for more than four decades.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $60,000