Order Fulfillment Lead

OVERVIEW

WHO WE ARE

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community.

WHO YOU ARE

You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all.  You care about your community and the environment. Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food!

WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK)

We have a highly competitive benefits package ($5-$19 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit-sharing and a pension, scholarship program and an employee referral bonus program. Whoa! That’s a lot of great stuff!

THE SMALL PRINT WE WANT YOU TO BE AWARE OF

T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign-born residents, and veterans to apply. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

A TYPICAL DAY WILL INCLUDE THE FOLLOWING . . .

• Oversees and participates in the daily operations of the E-Commerce Department in Coordination with the Online Ordering Manager
• Trains E-Commerce staff members
• Maintains open communication with leadership regarding program status
• Manages customer grocery orders (via iPad online computer terminal) and keeps complete records of orders
• Pulls various grocery, perishable, frozen or deli items based on customer order(s)
• Ensures orders are accurate
• Provides escalated customer support for the following, but not limited to, credits, drivers and satisfaction with order selections
• Bags and stages items correctly for pick-up by customer to T&C standards
• Delivers order(s) to customers as they are picked up
• Operates iPad and online computer terminal so that proper order is picked up and inventory is managed accurately
• Maintains department in a neat, clean, and orderly manner
• Provides excellent customer service
• Stays current with industry trends, standards and changes
• Stays current with all training including online training and professional development opportunities
• Ensures the dissemination of and adherence to all company and department policies
• Supports and follows all safety and security policies
• Provides and demonstrates attitude of service to staff and customers
• Operates within the Company’s Core Values, Company Brand and Business Principles

THIS JOB MIGHT BE FOR YOU IF . . .

• At least 2 years of direct grocery experience preferred
• Working knowledge of iPad
• Excellent customer service skills
• Must possess an attitude of service to others
• Demonstrates self-discipline and accountability
• Must be accurate and detail-oriented
• Must be a team player, a leader, and a positive role model
• Ability to build and maintain effective relationships and trust with a diverse group of staff, customers, and vendors
• Excellent listening, verbal, and written communication skills
• Commitment to personal and professional development
• Ability to take direction and carry out department tasks and assignments
• Displays excellent work ethic
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
• Ability to lift and carry 50 lbs
• Ability to be on feet for long periods of time
• Possess full body mobility (bending, stooping, twisting, and reaching) and have excellent manual dexterity
• Ability to work in a temperature-controlled freezer/cooler
• Exemplifies health department standards
• Ability to work in a constant state of alertness and safe manner
• 21 years or older

Entry Level Compensation

Maximum Compensation

Salary : $24 - $27