Front of House Lead - Field House

Open availability required

WHO WE ARE

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community.

WHO YOU ARE

You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all.  You care about your community and the environment. Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food!

WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK)

We have a highly competitive benefits package ($9-$23 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit-sharing and a pension, scholarship program and an employee referral bonus program. Whoa! That’s a lot of great stuff!

THE SMALL PRINT WE WANT YOU TO BE AWARE OF

T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign-born residents, and veterans to apply. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

• Manages Front of House operations, station assignments and daily break schedules for the Field House, which includes coffee/pastry/juice/smoothie area
• In the absence of the Market Manager (Hospitality) or Restaurant Manager, manages all back-of-house and front-of-house Field House operations and production
• Provides leadership and support in designated food service area of responsibility and is the go-to leadership in the absence of the Kitchen Manager
• Prepares department product for sale
• Participates in establishing and maintaining an integral and collaborative environment
• Assists in achieving quarterly financial goals with a focus on gross and labor
• Establishes and maintains effective working relationships with employees, guests, market support staff and vendor community
• Ensures the adherence to Ready for Business standards throughout food service departments
• Works closely with market staff to achieve the timely completion of administrative tasks and operational functions
• Assists in the training and development of employees
• Establishes and maintains a 360-feedback process including guests, staff and leadership
• Provides and role models excellent guest service
• Maintains the integrity of our brand and marketing expressions
• Maintains departments in a neat, clean and orderly manner
• Establishes and maintains a culture of safety throughout all food service departments
• Ensures food service compliance with local, state and federal laws
• Keeps up on industry trends, standards, and changes
• Ensures the dissemination of and adherence to all company and department policies
• Supports and follows all safety/security policies and sustainability programs
• Operates within the Company’s Core Values, Company Brand and Business Principles

• High level of food service product knowledge and enthusiasm for food, cooking, and nutrition
• Must be a positive team player, leader, and positive role model that can effectively manage through change
• Must possess a readiness to manage, train and coach others
• Detail oriented, organized with effective time management skills
• Excellent guest service skills
• Critical thinker with a strong desire to develop proficiencies in schedule writing, inventory management, ordering practices, and forecasting
• Understands and upholds ready for business standards
• Must possess an attitude of service to others
• Ability to be MAST certified
• Must possess an attitude of service to others
• Demonstrates self-discipline and accountability
• Must have intermediate or higher computer skills including MS Office
• Ability to build and maintain effective relationships and trust with a diverse group of staff, guests, and vendors
• Excellent listening, verbal, and written communication skills
• Embraces 360 feedback with a commitment to personal and professional development
• Displays excellent work ethic
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
• Ability to lift and carry 50 lbs.
• Possesses full body mobility (bending, stooping, twisting, and reaching) with excellent manual dexterity
• Exemplifies health department standards
• Ability to work in a constant state of alertness and safe manner
• 21 years or older

Salary : $29 - $30