Deposit Operations Specialist

Deposit Operations Specialist

We are seeking a detail-oriented and service-driven Deposit Operations Specialist to join our team. In this role you will contribute to a high performing department dedicated to delivering accurate, professional, and informed support to members and associates. Success in this position requires strong communication, analytical thinking, and relationship-building skills, as you interact with individuals across and outside the organization.

As a key resource, you will apply your expertise to research questions and resolve account-related issues. Your ability to problem-solve, maintain accuracy, and provide exceptional service will play a critical role in supporting a seamless and positive member experience.

As a proud not for profit financial cooperative, Town & Country supports many charitable causes important to our members and the communities we serve. Habitat for Humanity, the Maine Cancer Foundation, Eastern Trail Alliance are just a few organizations we not only support financially but with our time. Employees enjoy the opportunity to connect with these and many other organizations through meaningful community projects.

Function and Responsibilities

This role performs a variety of tasks within the operations department including IRA processing, certificate maintenance, mail processing, bonds, tax levy's, subpoenas, stop payments, asset verifications (VOD), check ordering, and research requests maintaining strict confidentiality while consistently meeting all established response deadlines.

Duties include:

• Processes incoming and outgoing mail.
• Assists in the Administration of the organization's IRA program.
• Completes Verification of Deposit request.
• Responds to member and employee inquiries regarding products and processes. Completes research requests as needed.
• Maintains certificate program and handles members and employees requests for changes to certificates
• Review and process savings bonds for Federal Reserve collection.
• Process and report on Tax Levy's.
• Collects, organizes, and produces records in response to authorized subpoenas, court orders, and other legal requests in accordance with established procedures, deadlines, and confidentiality requirements.
• Check ordering processing.
• Review stop payment requests for proper processing. Handles tracking and maintaining phone stop payment requests.

Education & Experience

High School education of GED. One year to three years similar or related experience.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Good listening and telephone skills, time management and organization, and the ability to work well within a team are essential.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Location

Town & Country FCU Operations Center, Scarborough Maine.

Benefits
Medical (HSA), dental, vision, disability insurance, life insurance, Maine Paid Family Medical Leave, Employee Assistance Program, 401K employer match, profit sharing, generous paid vacation and paid holidays, paid volunteer days, bonus earning plan, tuition reimbursement, free corporate logo wear, credit union product discounts, and lots of perks!