What are the responsibilities and job description for the Member Services Manager position at Town and Country Credit Union?
Lead Teams. Elevate Service. Make a Daily Impact.
Are you an experienced leader with a passion for delivering exceptional customer service? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees.
Key Responsibilities
- Lead and manage teller line staff across multiple branches
- Oversee hiring, onboarding, training, scheduling, and performance management
- Promote a positive work environment that reflects our values and service philosophy
- Monitor branch traffic and adjust staffing levels to meet member needs
- Serve as a mentor and resource for Member Service Representatives
- Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
- Track and report on branch sales and service performance
- Ensure compliance with operational procedures and security standards
- Partner with the Regional Retail Manager on branch-wide initiatives and improvements
What We're Looking For
- High school diploma or equivalent required
- Minimum of 3 years of experience in financial services or retail banking
- At least 1 year in a supervisory or leadership role
- Strong leadership and communication skills
- Proven ability to lead a team and deliver excellent customer service
- Solid organizational and problem-solving skills
- Comfortable managing multiple locations and shifting priorities
- Proficiency in Microsoft Office and ability to learn internal systems quickly
Why Town & Country Credit Union?
At Town & Country Credit Union, our mission is to positively impact those we serve. With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace.
- We are guided by five core values:
- Do the right thing
- Operate with integrity
- Keep it simple
- Find a way to say yes
- Make a difference
If you connect with these values, you'll thrive here.
Benefits You'll Enjoy
Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
- Competitive pay
- Paid holidays
- Generous paid time off
- "Dress for your day" dress code
- Health, dental, and vision insurance
- Life and disability insurance
- Flexible spending accounts
- 401(k) with employer contributions
- Paid volunteer time
- Tuition reimbursement
- YMCA Corporate Membership Discount or Lifestyle Spending Account
If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you.
Town & Country Credit Union is an Equal Opportunity Employer.