What are the responsibilities and job description for the Assistant General Manager position at Town and Country Motorcoach and RV Resort?
Job Title: Assistant General Manager
Location: Skagit County
Job Type: Full-Time
Position Overview:
As the Assistant General Manager, you will work closely with the General Manager/Property Supervisor to ensure the seamless operation of our RV resort. The AGM will oversee multiple departments, support team development, and uphold the highest standards of guest satisfaction. This role requires exceptional leadership, problem-solving skills, and the ability to foster a collaborative work environment.
Key Responsibilities:
- Operational Oversight
- Support and manage daily hotel operations across departments, including front desk, housekeeping, and maintenance.
- Ensure that operational goals align with the property’s overall objectives.
- Guest Experience
- Champion a guest-focused culture by addressing guest concerns promptly and professionally.
- Monitor guest feedback and implement service enhancements to ensure a memorable experience.
- Team Leadership
- Supervise department managers, providing mentorship and fostering professional development.
- Conduct regular team meetings to communicate goals, updates, and expectations.
- Financial Performance
- Assist with budgeting, forecasting, and monitoring financial performance to achieve profitability targets.
- Analyze revenue and expense reports, identifying areas for improvement.
- Compliance & Safety
- Ensure compliance with company policies, local regulations, and safety standards.
- Promote workplace safety and support training initiatives.
- Special Projects
- Lead or assist with special projects, such as implementing new technologies or managing renovation plans.
- Collaborate with the General Manager on strategic planning and business development opportunities.
Qualifications:
- Education & Experience:
- Bachelor’s degree in Hospitality Management or a related field preferred.
- 5 years of hospitality leadership experience, ideally in an RV resort environment.
- Skills & Knowledge
- Strong understanding of hotel operations and guest service standards.
- Proficiency in property management systems and Microsoft Office Suite.
- Excellent organizational, analytical, and communication skills.
- Leadership
- Proven ability to lead and motivate a team.
- Strong problem-solving skills and ability to make decisions under pressure.
- Flexibility
- Willingness to work evenings, weekends, and holidays as required by business needs.
If you’re passionate about hospitality and ready to take your career to the next level, we’d love to hear from you! Apply today and be part of our mission to create unforgettable guest experiences.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Paid time off
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Mount Vernon, WA 98273 (Required)
Ability to Relocate:
- Mount Vernon, WA 98273: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $65,000