Dock & Door Mechanic - Field Service

Dock & Door Service Mechanic - Cleveland, OH

Compensation Range: $24 - $34/hour based on experience level, $2,000 Sign-on Bonus

Job Summary

Dock & Door Technician is responsible for the diagnosis and repair of loading docks, industrial doors, high-speed doors, compactors, balers, and other warehouse equipment at our customer locations. The Dock & Door Technician will be provided a company service truck with parts inventory to provide repairs.

Essential Functions

• Answers phone calls from technicians and customers, providing technical support to fix issues.
• Diagnoses and troubleshoots customer breakdowns; provides proper repairs to minimize equipment downtime and initiates estimates for repairs on site.
• Performs routine scheduled maintenance including, but not limited to, standard inspections, repairing and replacing defective parts, lubricating parts, and repairing electrical equipment.
• Perform planned maintenance services and breakdown repairs.
• Maintain a company service vehicle and parts inventory.
• Ability to work in various heights and confined spaces.
• Ability to work safely on a ladder.
• Perform in a team environment.
• Reports any safety violations or incidents to the dispatcher/supervisor immediately.
• Must be dependable, punctual, and able to maintain a good attendance record.
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Maintain positive customer relations and approach all situations in a tactful and professional manner.
• Other duties as assigned.
  
  

Position Qualifications

EDUCATION

• High School Diploma or equivalent. Vocational or technical training preferred.
  
  

Experience

• 1 or more years of maintenance experience in a service technician role in the material handling industry preferred.
• Other maintenance experience will be considered (military, automotive/diesel, building maintenance, etc.)
• Comprehensive knowledge of electrical ac/dc systems up to 480 volts, hydraulic, and mechanical operations.
• Welding experience is preferred.
• Ability to operate forklifts and scissor lifts.
• Dock leveler and roll-up door experience preferred.
• Additional training will be provided.
  
  

Additional Requirements

• Have a valid driver’s license and a safe driving record. Ability to tow a trailer preferred.
• Occasional overnight traveling may be required. Some weekends and after-hours work may be required.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Basic computer knowledge.
  
  

Benefits

• All shifts Monday - Friday 7:00 am - 3:30 pm
• $2,000 sign-on bonus and referral bonus opportunities
• Competitive pay
• Comprehensive union benefits include medical, dental, vision, with a competitive Pension plan. PTO and sick time in the first year, and 10 paid company holidays.
• Tool loan program
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs
• Company provided:
• For Field Technicians - Modern service van: Including fuel card and maintenance
• Laundered uniforms
• Technology: Laptop and iPhone
• Specialized tools
• PPE
• And so many more perks when you join the Towlift team!
  
  

Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.