- Builds and develops high-performing technical teams with expertise in networking, cloud connectivity, and collaboration platforms; fosters a service-oriented and security-focused culture.
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- Defines the enterprise network and collaboration strategy and roadmap aligned to organizational goals, digital initiatives, cloud adoption, and risk posture.
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- Oversees the design, implementation, and operations of LAN/WAN, SD‑WAN, wireless, firewalls, VPN, and cloud networking (Azure).
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- Leads the design, governance, and operational oversight of telephony and the contact center platform.
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- Monitors emerging trends and evaluates new solutions through cost-benefit analysis to advance organizational capabilities.
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- Ensures reliability and high availability for all collaboration tools including video conferencing systems, meeting room technology, and unified communications.
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- Manages circuit contracts, telecom agreements, licensing, renewals, and technology lifecycle planning.
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- Oversees network monitoring, alerting, incident response, and performance optimization leveraging analytics and telemetry.
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- Maintains staffing plans that ensure customers always have access to timely, reliable support, regardless of time or day.
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- Develops and oversees departmental budgets to ensure alignment with organizational goals and financial accountability.
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- Ensures security controls and architectures follow zero-trust principles and support audit, compliance, and regulatory requirements.
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- Ensures departmental readiness and contribution to internal and external audits, including providing documentation, evidence and response for accountable areas.
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