What are the responsibilities and job description for the Document Services - Production Team Lead (Syracuse) position at Tower Legal Solutions?
Join the Avalon Team in Syracuse - a Great Place to Work Certified Company! We are currently seeking a Team Leader for our Document Services Division.
Avalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified.
Job Summary:
The Production Team Leader is responsible for the successful operations of the production floor during their shift. They ensure projects are being produced efficiently and each process of a project is being completed within its allocated time.
Supervisory/Responsibilities:
Avalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified.
Job Summary:
The Production Team Leader is responsible for the successful operations of the production floor during their shift. They ensure projects are being produced efficiently and each process of a project is being completed within its allocated time.
Supervisory/Responsibilities:
- Works with Director of Operations to hire staff for shift.
- Organizes, and assigns projects to direct reports.
- Coaches, trains, and mentors’ direct reports.
- Holds team member accountable for productivity metrics.
- Reviews and approves timecards weekly
- Manages time-off requests for direct reports and ensures that enough staff is available to meet workload requirements.
- Conducts performance evaluations on direct reports that are timely and constructive.
- Follows and enforces all company policies and standard operating procedures.
- Handles discipline as needed and in accordance with company policies.
Duties/Responsibilities:
- Reference job tickets to capture project information and determine best means for output.
- Sets up and operates high speed copiers, printers, large format machines and scanners to produce client requested projects.
- Manage production deadlines to ensure projects are completed on time.
- Produce at or below the allocated time defined for each project process.
- Operate finishing equipment which includes but not limited to cutters, laminators, and binding machines.
- Properly track all job totals so billing can be accurate.
- Quality control projects throughout the project life cycle to ensure desired results are met, correcting any mistakes as needed.
- Final inspections of all completed projects before they leave the production floor.
- Point of contact for sales and service teams when rush jobs come in.
- Resolve questions and project issues with sales and service departments.
- Maintain confidentiality of all client materials.
- Other production tasks as assigned by Director of Operations.
Required Skills/Abilities:
- Possess strong time management, communication, and attention to detail.
- Understands basic math.
- Strong computer knowledge.
- Proficiency in all Microsoft Office applications and Adobe products preferred.
- Ability to operate a desktop computer, scanner and other common office equipment including copiers, printers, etc.
- Strong leadership qualities which include the ability to motivate and influence others.
- Strong troubleshooting and problem-solving skills.
Education and Experience:
- Minimum of a high school diploma, associate degree preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer or other office equipment.
- Prolonged periods of standing in front of office equipment.
- Occasional bending, kneeling, pushing, and pulling carts
- Must be able to lift to 50 pounds at times.
If you are available and interested in this position, please submit your resume in Word format.
Salary : $19