What are the responsibilities and job description for the Telephone Operator position at Tower Health?
Job Summary
Qualifications
Education Requirements
The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures.
Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.
Full Time Evening Position- Hours are 3pm -11pm with weekend and holiday rotation required.
#PHX
Qualifications
Education Requirements
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
- Relevant Experience
- Customer Service Skills
- Detail Oriented
- Epic Proficiency
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Listening Skills
- Multi Line Telephone Operational Skills
- Multitasking
- Organizational Skills