Patient Safety Process Manager

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

The Patient Safety Process Manager (for Pottstown & Phoenixville):

• Supports individuals across Tower Health to successfully utilize RL Solutions for reporting, investigating events and managing the system across all sites.
• Acts as an organizational resource for patient safety concepts, tools and methods.
• Facilitates and advises on Cause Analysis methods to identify causes and contributing factors for safety events and near misses.
• Facilitates Failure Modes and Effects Analysis and Apparent Cause Analysis Teams.
• Works with key leaders to assure that corrective actions are addressed, and improvement monitored in response to what is learned in the analysis.
• Engages with frontline staff, staff responsible for event reporting and is active in the electronic reporting system.
• Advocates for/supports improvement efforts and acts as a resource for clinical regulatory compliance.
• Performs all the above in collaboration with others in the Patient Safety and Risk Management Structure and others in the TH community as appropriate for the situation. They are knowledgeable about both RL Solutions as well as MCARE and reporting expectations for the DOH and PA Safety Authority.
• Assign Harm Scores and support a process to review and ensure a standard approach to the use of Harm Scores across the facility.

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#READ

Education Requirements

• 4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree

Experience

• Registered Nurse preferred by not required
• Clinical Experience Required

Certification and Licensure

• Certified Professional in Patient Safety (CPPS) Required completion within 2 years of employment

Required Skills

• Analytical Skills
• Change Management
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Delegation Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Leadership Skills
• Listening Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Negotiation Skills
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player