What are the responsibilities and job description for the Patient Access Representative position at Tower Health?
Location: 4885 Demoss RD Suite 201 Reading PA
Schedule: Days w/ 2-evening requirements per week (10:30am - 7pm)
The Patient Access Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include:
- Accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
- Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner.
- Complete other responsibilities in an accurate and timely manner as needed or assigned.
Qualifications
Education Requirements
- High School Diploma or GED or Relevant experience may be considered in lieu of education
Experience
- Relevant Experience
- Medical office or hospital experience (preferred)
- Insurance verification and EMR (highly preferred)
Certification and Licensure
- BLS Certification - Based on department
- CPR Certification - Based on Department
Required Skills
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Multi Line Telephone Operational Skills
- Organizational Skills
Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
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