What are the responsibilities and job description for the HR Solution Center Generalist position at Tower Health?
Job Summary
The HR Solution Center Generalist is responsible for providing exceptional customer service to all customers and employees. This position serves as a primary point of contact for employee assistance and information, interacts with employees daily and assists employees to resolve problems or issue. Also responsible for supporting a variety of activities and programs in support of HR functions and is a resource for a wide range of HR activities, including but not limited to benefits, employee recognition, performance and goal management, and operations. The HR Solution Center Generalist is expected to possess a proficient and expert working knowledge of all Human Resource functional areas with ability to field questions and provide answers in an accurate and timely manner. As a member of the HR Operations team and serves as an integral component of the Employee Solution Center model.
Qualifications
Education Requirements
The HR Solution Center Generalist is responsible for providing exceptional customer service to all customers and employees. This position serves as a primary point of contact for employee assistance and information, interacts with employees daily and assists employees to resolve problems or issue. Also responsible for supporting a variety of activities and programs in support of HR functions and is a resource for a wide range of HR activities, including but not limited to benefits, employee recognition, performance and goal management, and operations. The HR Solution Center Generalist is expected to possess a proficient and expert working knowledge of all Human Resource functional areas with ability to field questions and provide answers in an accurate and timely manner. As a member of the HR Operations team and serves as an integral component of the Employee Solution Center model.
Qualifications
Education Requirements
- 4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree
- Relevant Experience
- Collaborative Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Good Reasoning Skills
- Listening Skills
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Organizational Skills
- Problem Solving Skills
- Strategic Thinking