What are the responsibilities and job description for the Supervisor Credit Card Services position at Tower Federal Credit Union?
The Supervisor of Credit Card Services is responsible for managing, implementing, integrating, maintaining, and administering the day to day operations of the Credit Card Services department. The incumbent will be responsible for the daily supervision, evaluation, and coordination of the Credit Card Services team. This position will establish performance benchmarks while securing production by ensuring that staff members are trained with proficient skill sets, as well as by proactively removing obstacles to ensure a smooth and consistent workflow. These actions require an effective partnership with the other Supervisors in Consumer Lending, the Manager of Credit Card Services, and the VP of Consumer Lending to achieve optimal results. The Supervisor of Credit Card Services position requires expert product knowledge as well as the general inter-dependencies within Consumer Lending. The Supervisor is a direct member support role that requires effective and professional customer service to our members as well as internal partners.
The Supervisor of Credit Card Services will coordinate all activities with other functional areas including Consumer Lending Operations, Member Services, Marketing, and ITS to enhance members’ ability to conduct business whenever and wherever they wish. The Supervisor of Credit Card Services will lead and organize the Credit Card Services team with the primary focus of delivering the highest member service standard possible. This position serves as the main contact for multiple systems and manages vendor relationships relating to these systems.
Ultimately, as a leader within the department, the Supervisor of Credit Card Services will ensure the Credit Card Services team routinely demonstrates expert knowledge of policies, processes, and systems as well as engage industry best practices to promote deepening of their business acumen.
Qualifications:
2 year AA degree preferred and minimum 4 years related experience; additional experience or knowledge preferred in electronic payments/products industry.
Project and team management experience.
Two years supervisory or lead/senior experience
In lieu of preferred AA degree, minimum 5 years of current, successful experience performing in electronic payments/products environment required.
Requirements:
MUST BE A U.S. CITIZENSHIP AND BE ABLE TO SHOW PROOF OF CITIZENSHIP