Supervisor, Consumer Lending Operations

Tower Federal Credit Union, headquartered in Laurel, Maryland, is a member-owned, non-profit financial institution established in 1953. Managing $4.7 billion in assets, Tower provides a comprehensive range of financial products and services to over 220,000 members worldwide. Serving its local community, Tower operates 12 branches across Maryland, including Anne Arundel, Baltimore, Howard, and Prince George’s counties, as well as four branches at Fort Meade. Members also benefit from the convenience of mobile and digital banking through towerfcu.org.

This is a full-time on-site role for a Supervisor, Consumer Lending Operations located in Laurel, MD. The Supervisor will oversee daily operations within the Consumer Lending department, ensuring the team meets performance goals and delivers exceptional service to members. Responsibilities include managing workflows, monitoring compliance with policies and regulations, providing staff training and support, analyzing data to improve efficiency, and facilitating effective communication between teams and leadership.

• Strong Supervisory Skills to effectively manage, mentor, and develop a team.
• Experience in Operations and Operations Management with the ability to streamline workflows and meet performance goals.
• Demonstrated Analytical Skills to evaluate processes, identify trends, and implement improvements.
• Excellent Communication skills to facilitate collaboration and ensure clear, concise interactions with team members and stakeholders.
• Proficiency in financial policies and compliance standards is preferred.
• Bachelor's degree in Business Administration, Finance, or a related field is advantageous.
• Prior experience in the financial services industry or consumer lending is a plus.