What are the responsibilities and job description for the Customer Service Associate position at TOV Furniture?
TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we’ll provide all the training you need.
What You’ll Do:
- Help customers via phone, email, and chat with product questions and order updates.
- Provide order status updates, make edits, and handle cancellation requests.
- Keep detailed records of customer interactions in our system.
- Work with warehouses and shipping partners to solve order-related issues.
- Send out fabric swatches to help customers with their purchases.
- Provide weekly updates to customers waiting on backordered items.
- Most importantly, make sure every customer feels valued and taken care of.
What We’re Looking For:
✅ No experience required! We’ll train someone with the right attitude.
✅ Basic computer skills – we work on computers all day!
✅ Strong communication skills – you’ll be chatting with customers a lot.
✅ Good organizational skills.
✅ A team player who works well with others.
Perks & Benefits:
✨ Health Insurance
✨ Life Insurance
✨ 401K Match
✨ Paid Vacation Time
✨ Stocked Pantry