Store Director, Seattle Rolex Boutique

Overview:

TheStoreDirectorisastrategic,innovativeandcollaborativeleaderthatisresponsiblefordrivingsalesgrowth,maximizing profitability and ensuring efficient management of store operations and standards within their location by concentrating on Bucherer1888’s key strengths.It is crucial that the Store Director focus on building a high-performing team that embodies the Company values, strives to deliver excellenceand hospitality inevery clientexperience and understands the importance of cultivating long-term relationships with clients, which is based upon trust.

Responsibilities:

SalesandCustomer Service

• Drivesalesandprofitabilitybycraftingandexecutingeffectivesalesandmarketpenetrationstrategiesalignedwith the organization’s goals.
• Ensureanexceptionalcustomerexperiencebyupholdingelevatedstandardsofserviceandhospitalityand holding accountability to the team of these standards.
• Monitorandanalyzesalesperformancetoidentifygrowthopportunitiesandenhancetheutilizationofavailable tools to achieve sales targets.
• Leadthedevelopmentofhigh-performingClientAdvisorsbyimplementingstrategicluxurywatchsalestraining programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.
• Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.
• Addresscustomerinquiriesandresolveissuespromptlyand effectively.
• UnderstandlocalcompetitorsandequipClientAdvisorswithinsightsoncompetitorstrategiesand offerings.
• Communicatedailysalesobjectivesandtheiralignmentwithweeklyandmonthly targets.
• CoachClientAdvisorstodrivebusinessgrowthandmarket penetration.
• Providetimely,actionablefeedbacktoClientAdvisorstoenhancetheirsellingcapabilitiesandadapt strategies to fit the local market.
• Deliverweeklycoachingbasedonperformanceinsights,focusingonoptimizingclientengagement, increasing market share, and achieving sales excellence.
• Createandexecutestrategicactivationstodrivesalesgrowth,ensuringalignmentwithregionalbusiness objectives and budgetary requirements.
• CollaboratewithClientAdvisorstoimplementtailored initiatives.
• EnsureClientAdvisorseffectivelyengageinclientelingtopromoteclientloyaltyandretention,activelyutilizingthe CRM system.
• Partnerwithdirectreportmanagerstounderstandthebusinessneedsandstrategiestodrivegrowthamongstthe team.
  
  

LeadershipandTeam Management

• Providestrategicleadershipandoversighttostoremanagementandallsalesandsupportteamsensuring alignment with business goals and driving operational excellence across all functions.
• Fosteranenvironmentthatiscollaborativeandinspiring,encouragingteamworkandprofessional growth.
• Demonstrateahighlevelofintegrity,bymakingethicaldecisionsandupholdingcompanyvaluesinallinteractions and operations.
• Conduct regular performance evaluations, delivering constructive feedback to support professional growth. Addressperformanceissuesandattendancewithallstoreemployees,escalatingissuestoHRforpartnershipfor corrective actions and as needed.
• Ensure all team members are thoroughly versed in the brand, product offerings, systems (POS, CRM), and companystandardstodeliverconsistent,high-qualitycustomerexperiencesandmaintainoperationalexcellence.
• Continuouslyseekandrecruittoptalentfromcompetitorsknownforexceptionalclientservice,overseeingthe interview, hiring, and onboarding processes.
• Collaborateonspecialprojectsas required.
  
  

Store Operations

• Overseedailystoreoperations,includingservice,hospitality,inventorymanagementmerchandisingandvisual presentation and security protocols in alignment with company standards. Ensure management is trained efficiently to lead store operations in Store Director’s absence.
• Managethestore’sbudget,controllingexpensesandprofitability,ensuringfinancialperformanceand budget alignment.
• Oversee organizational, personnel and technical management of the Store as well as employees and departments under supervision with overall responsibility (KPIs) in line with the strategy and in accordance with guidelines established by HQ
• Liaise and maintain clear communications cross functionally with corporate partners on marketing, merchandising and operational initiatives.
• Develop strong working rapport with vendor partners.
• Oversee all business reporting, including approval of the Daily Business Report and the preparation of weekly and monthly reports for corporate, personnel scheduling and payroll.
  
  

Requirements:

• Must be able to work a flexible schedule throughout the week.
• A passion and affinity for the industry and products.
  
  

Qualifications:

• 5-7 years of relevant luxury retail experience, including at least two years of management experience.
• Prior watch and fine jewelry experience is helpful but not required.
• Expert communication, leadership, and management skills.
• Sales driven and results orientated.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.
  
  

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.