Client Advisor, Seattle Rolex Boutique

Job Title: Client Advisor

Reports to: Boutique Sales Director

Division: Retail

The Client Advisor is responsible for providing an outstanding client experience, and meeting or exceedingsales objectives, with aspecialized ambassador focus ontheRolex brand. This advisor will beanambassadoroftheheritage, history andproduct lineofthebrand.The ClientAdvisor is a skilled experientialteammember, consistentlyfocusingonelevatingtheclients’in-storeexperience,ensuring outstanding delivery of surprise and delight moments and demonstrate an eagerness to strive for excellence,resultinginthedevelopmentoflong-termrelationshipsandmeeting/exceedingstore sales andKeyPerformanceIndicators(KPIs)includingMysteryShopEvaluations.Thisincludesstrategically following up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

Essential Job Responsibilities

• Worktocreateapositive,invitingandelevatedenvironmentforthediscerning client.
• Manageandpreparetheclientappointmentsforthedayandensureawell-organizedday's flow to completion
• Create relationships with clients, demonstrating a deep understanding of the product to educatetheclient,deliveringtheRolexWayandfollowingtheMysteryShoppingframework
• Be enthusiastic and demonstrate a passion for the brand, advise and guide through engagementofclientswithstorytellingofthebrandhistoryandsharingofproduct knowledg
• Demonstrateapassionandunderstandingofthebrand’suniqueheritageandhistory, the
• rangeofproducts,andspecificproductattributesand availability.
• Effectivelybuildrelationships,identifying/engagingwithtopclienteleandcreatingan individualized journey leading to the delivery of results
• FullutilizationoftheCRMsystem.ObtainclientcontactinformationutilizingtheCRMsystem to build an on-going relationship and elevate the Rolex discovery journey
• Makecertainthevisualpresentationofthewatchesisconsistentwiththeluxuryimageofthe brand.
• Attendtrainingsessionstoincreaseproductknowledge
  
  

Meetingorexceedingsalesobjectives

• Ataminimum,mustmeetsalesobjectivesforanygivenmonth,quarterand year.
• Clearlyunderstanddailysalesobjectiveandhowitrelatestoweeklyandmonthly targets.
• Ensurefullcoverageonthefloorandbuildastrongpresenceonthe floor
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future and consistently follow up withtheclientsasperguidelines.Thismayincludebutisnotlimitedtobirthdaycards,holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.'
• Consistentlydeliversurpriseanddelightmoments,tailoredtotheclients’journeytoelevate the
• in-store experience
• Readilyacceptandincorporateconstructiveadvicegivenbymanagersonhowtoimprove client experience and sales performance.
  
  

Other

• Strictlyadheretoallstoresecurity procedures.
• Setupcasesand windows.
• RespectotherClientAdvisorsfosteringanenvironmentofsupportand collaboration.
• Adheretothecompanydresscode guidelines.
• WorkwithteammemberstoensuretheRolexareaisatalltimescleanand attractive.
• Attendanceisacrucialpartofperformance.Beon time.
• Helpset-uporclosestoredependingupon shift.
• ExecuteallexpectationsofTheRolexWayineveryclient presentation.
  
  

Brand Management

• EnsureappropriatevisualmerchandisingofallRolexproductsinthe store.
• Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).
  
  

Requirements

• Apassionforbuildingclienteleand selling
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Mustbeabletoworkaflexibleschedulethroughoutthe week.
• Musthaveapolishedandprofessionalappearancewithapositive attitude.
• Meetandexceedcompanyassignedgoals,metricsand objectives.
  
  

Qualifications

• 2 years’experienceinhospitality,service,retailindustriesorotherrelated fields
• Demonstratedenthusiasmandpassionforthetimepiece industry
• B achelor’sdegreeinbusiness,managementorotherrelatedfields, preferred
• Excellentverbalandwritten communication
• Teamplayer,willingtotakeonadditionalprojectsas needed
• Demonstratesstronginterpersonalskillsinordertodeveloprapport andstrongpartnerships across all authorized Rolex retail doors
• Organizedanddetail oriented
• WellversedinMicrosoftExcel,PowerPoint,and Office
• Flexibleinavailabilityfor workschedule;mustbeavailabletopotentiallyworkeveningsor weekends for events or visits as needed
  
  

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.