What are the responsibilities and job description for the Customer Service Representative position at Tour Edge Golf Mfg?
CUSTOMER SERVICE REPRESENTATIVE
Pay Range: $40,000-$45,000/year bonus potential.
ABOUT THE COMPANY:
Headquartered in the suburbs of Chicago, Tour Edge was founded in 1986 on the belief that there was an opportunity in the golfing industry to provide high quality and technologically advanced golf products that were as cutting edge as they were affordable.
Fast forward to present day; Tour Edge has become a Top 10 manufacturer worldwide in every club category. Our golf clubs have now been in play in every PGA TOUR Major Championship and multiple Ryder Cups. Our products have been in play for 26 victories on the PGA Tours, including 10 on the PGA TOUR and 15 on the PGA TOUR Champions.
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. The expectation is that this candidate will also become a certified golf club fitter in the near future.
Responsibilities:
· Handle customer inquiries and complaints
· Provide information about the products and services
· Troubleshoot and resolve product issues and concerns
· Document and update customer records based on interactions
· Develop and maintain a knowledge base of the evolving products and services
· Act as an internal point of contact for an assigned group of outside Sales Reps.
· Eventually develop into a Tour Edge Certified Club Fitter.
· Become a subject matter expert on all Tour Edge products and offerings, as well as golf technology as a whole.
Qualifications:
· Previous experience in customer service, sales, or other related fields
· Ability to build rapport with clients
· Ability to prioritize and multitask
· Positive and professional demeanor
· Excellent written and verbal communication skills
· A knowledge and passion for golf and golf equipment
· HS Diploma or Equivalent, College experience desirable.
· Advanced golf equipment technical knowledge is HIGHLY desirable.
TEAM PERKS:
- Salary Range: $40,000-$45,000/year
- Medical, Dental, Vison available.
- PTO and Holiday Time Off
- Bi-weekly half/day Fridays
- Golf gear and discounts on golf equipment
- Team Activities (Summer BBQ, Annual Golf Outing, Office Putting competition, Summer Golf League)
- Fun atmosphere in a great industry!
Tour Edge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- How would you rate your knowledge of golf club technology? [1 = none , 10= Expert]
- How would you rate your knowledge of the game of golf? [1 = none , 10= Expert]
Ability to Commute:
- Batavia, IL 60510 (Required)
Work Location: In person
Salary : $40,000 - $45,000