Care Coordinator, Hennepin County Older Adult Outreach (Hybrid)

Starting Pay: $52,000 to $54,000

Benefits: Full time, benefit eligible

Location: Hybrid Work Environment Hennepin County

Schedule: 5 Day Workweek (8 hours per day) or 4 Day Workweek (10 hours per day) 

Our Older Adult Outreach Program supports adults age 55 in increasing their independence, safety, and overall well-being. Serving individuals with chronic needs who are not eligible for waiver services, we help older adults remain stable in their homes and communities by connecting them with resources, reducing isolation, and empowering them to live as independently as possible.

The Care Coordinator will work directly with older adults to assess needs, develop individualized service plans, and connect individuals to formal and informal community supports. This role is key in helping participants achieve their goals, increase independence, and avoid unnecessary facility-based care.

Key Responsibilities
 The Care Coordinator will:

• Conduct strengths- and needs-based assessments and develop individualized service plans with each participant.
• Provide referrals, coordination, and follow-up for a wide range of supports, including transportation, food security, home maintenance, housing resources, companionship programs, benefit navigation, and homemaking services.
• Facilitate connection to informal supports such as friends, neighbors, faith communities, and other natural resources.
• Offer one-to-one services or small-group supports to enhance stability, reduce isolation, and promote social engagement.
• Track progress toward goals, gather required demographic and service data, and document services in compliance with contract requirements.
• Monitor participants’ ongoing needs and adjust support plans to maintain independence and stability in the home and community.
• Maintain client records in electronic health system.

Qualifications

• Experience working with older adults or individuals with complex needs preferred.
• Experience maintaining with a base of clients throughout the community required. 
• Strong knowledge of community resources and benefits programs available in Hennepin County required. 
• Ability to build rapport, work independently, and collaborate with a broad network of service providers required.
• Excellent communication, documentation, and organizational skills required.
• Valid driver's license, vehicle insurance, and accetable driving record required. 

Touchstone Mental Health Mission and Values:

Touchstone Mental Health provides innovative, person-centered services that foster hope, health and wellbeing.

• Dignity and respect are cornerstones of all our interactions.
• Diversity, equity and inclusion create a welcoming culture that reflects compassion and embraces differences.
• Innovation, excellence and collaboration in our work helps us set the standard for mental health services and assures safe and affordable housing for the people we serve.
• Person-centered approaches ensure that all people have the right to make informed choices about their lives.

Touchstone Mental Health is an Equal Opportunity Employer and is committed to building and maintaining a diverse staff that is representative of the communities we serve and live in. People of color and LGBTQ-Identified individuals are strongly encouraged to apply.