Center Manager II

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Touchstone Medical Imaging is seeking an experienced, professional Center Manager II to join our team in Fort Worth, TX.

Job Summary:
The Center Manager is accountable for delivering high-quality, efficient and effective services for our Imaging patients and families in a standard center(s). Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff. Participates in short-term and long-range planning and business development.

Duties/Responsibilities:

• Greet patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of center staff
• Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed
• Acts as point of escalation for concerns and challenges from patients and referring physicians
• Manages center(s) within a single geographic area
• Develops and fosters referring physician relationships
• Maintains positive working relationships with joint venture partnerships, if applicable
• Acts as the owner of the P&L with responsibility for escalating issues and concerns
• Develops, reviews, and implements action plans based on financial reporting to enhance center performance
• Manages contrast coverage and corresponding radiologist schedules
• Attends training to stay up to date on best practices and protocols
• Implements and manages the training and onboarding program for new associates
• Participates in the staff planning and hiring process for new associates
• Leads regular team and department meetings and employee one-on-ones
• Monitors and approves timecards on a daily or weekly basis
• Leads, initiates, and participates in annual performance evaluations, development and performance management of associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates, implements, and manages workflow and process improvements for the department
• Ensures the department has knowledge of company and department policies and corresponding procedures are in place
• Supports employees ensuring highest level of patient satisfaction
• Develops methods for measuring and monitoring team and department performance

Required Knowledge, Skills and Abilities:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to influence across the organization and work effectively with all levels of management and staff
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time approval to work as scheduled
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to escalate to the next level
• Ability to remain calm in difficult situations

Education and Experience:

• High School Diploma or equivalent required; bachelor’s degree preferred
• 2-5 years’ experience working in healthcare environment
• 2-3 years of previous people management experience
• Experience with Microsoft Office; including excel

Our benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• Monthly Bonus Opportunity
• 401(k) With Company Match
• Paid Maternity Leave
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

About Us:
Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

Lumexa Imaging is an equal opportunity employer.