Center Manager (Physician Assistant)

UPMC Touchstone Medical Imaging is coming soon to York, Pennsylvania! Our business provides cost-effective, convenient outpatient diagnostic imaging services. A joint venture partnership between UPMC and Touchstone Medical Imaging, the nationwide leader in outpatient imaging, offers comprehensive medical imaging in one location.

*This position requires candidates to be a licensed Physician Assistant

Schedule: Monday to Friday, daytime hours

Location: York, PA

Job Summary: The Center Manager is accountable for delivering high-quality, efficient and effective services for our imaging patients and families in a high complexity center(s). This position will oversee contrast administration as well. Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff. Participates in short-term and long-range planning and business development.

Duties/Responsibilities:

• Perform patient assessments and determine appropriateness for contrast administration in accordance with established protocols and applicable regulations.
• Monitor patients receiving IV contrast.
• Evaluate and manage contrast reactions and extravasations.
• Document all contrast-related events, patient assessments, interventions, and outcomes.
• Provide clinical decision-making and support regarding contrast administration and patient safety.

Manages center(s) within a single geographic area

• Maintains positive working relationships with joint venture partnerships, if applicable
• Acts as the owner of the P&L with responsibility for escalating issues and concerns
• Develops, reviews, and implements action plans based on financial reporting to enhance center performance
• Attends training to stay up to date on best practices and protocols
• Implements and manages the training and onboarding program for new associates
• Participates in the staff planning and hiring process for new associates
• Leads regular team and department meetings and employee one-on-ones
• Monitors and approves timecards on a daily or weekly basis
• Leads, initiates, and participates in annual performance evaluations, development and performance management of associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates, implements, and manages workflow and process improvements for the department
• Ensures the department has knowledge of company and department policies and corresponding procedures are in place
• Supports employees ensuring highest level of patient satisfaction
• Develops methods for measuring and monitoring team and department performance

Qualifications:

• Master's degree from an accredited Physician Assistant program
• Current unrestricted Pennsylvania licensure as a Physician Assistant (PA-C)
• Current DEA registration if required for job duties
• Current BLS and ACLS certification
• At least 3 years of experience as a licensed Physician’s Assistant (Advanced Practitioner Provider)
• Business management experience
• Knowledge of financial acumen and ability to manage P&L
• Graduate level education
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to influence across the organization and work effectively with all levels of management

and staff

• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion