What are the responsibilities and job description for the Admissions (Care) Coordinator position at Touchstone Communities?
William R. Courtney Texas State Veterans Home | Temple, Texas
Create Connections. Honor Service. Deliver the Touchstone Experience. At Touchstone Communities, we believe every interaction is an opportunity to create comfort, build trust, and make lives better. As the Admissions (Care) Coordinator at the William R. Courtney Texas State Veterans Home, you will serve in a unique and meaningful role supporting the men and women who have served our country, along with their families.
This position is more than admissions coordination. You will be a guide, advocate, and ambassador of the Touchstone Experience, ensuring every Veteran and family member feels welcomed, respected, informed, and valued throughout their healthcare journey.
If you thrive on building relationships, supporting families through important decisions, and creating exceptional customer experiences, we invite you to join our mission-driven team.
The Touchstone Experience: What You'll Do
Be the First Impression
Serve as the welcoming face and voice of our Veterans Home, creating a compassionate and professional experience for Veterans, families, referral partners, and visitors from the very first interaction.
Honor Those Who Served
Provide exceptional customer service while demonstrating respect, patience, and empathy when working with Veterans and their loved ones. Ensure every interaction reflects dignity, gratitude, and appreciation for their service.
Build Trusted Relationships
Develop and maintain strong partnerships with hospitals, case managers, physicians, discharge planners, and community organizations to facilitate seamless transitions into care.
Guide with Compassion and Confidence
Support Veterans and families through the admissions process with empathy, transparency, and professionalism, helping them navigate healthcare decisions with confidence and peace of mind.
Coordinate with Excellence
Review referrals, assess admission eligibility, ensure clinical appropriateness, and coordinate efficient admissions while maintaining accuracy and compliance in all documentation.
Create a Seamless Arrival Experience
Collaborate closely with nursing, therapy, social services, and interdisciplinary teams to ensure each Veteran receives a personalized and welcoming admission experience.
Drive Impact
Manage inquiry pipelines, referrals, admissions metrics, and census growth initiatives while keeping the needs of Veterans and families at the center of every decision.
What You Bring
Minimum one (1) year of admissions, marketing, business development, or sales experience within the skilled nursing industry required
Exceptional customer service skills with a passion for serving Veterans and their families
Strong relationship-building and communication abilities
Proven ability to influence, educate, and build trust with diverse stakeholders
Excellent organization, time management, and follow-through
Working knowledge of EMRs, referral platforms, and admissions processes
A results-oriented mindset balanced with genuine compassion and service excellence
Ability to thrive in a fast-paced, high-volume healthcare environment
Benefits & Perks
At Touchstone, we care for our team members the same way we care for our residents and Veterans, with purpose, compassion, and commitment.
Competitive compensation with performance-based incentives
Comprehensive medical, dental, and vision benefits
Paid Time Off accrued from Day One
Career advancement opportunities within a growing organization
Ongoing education, leadership development, and training programs
Supportive, team-oriented culture built on servant leadership
Employee recognition programs that celebrate your contributions
Why Join the William R. Courtney Texas State Veterans Home?
This is an opportunity to make a meaningful impact every day by serving those who have served our nation. As part of the Touchstone family, you will help create an environment where Veterans are treated with honor, dignity, and compassion while delivering an exceptional experience for every resident and family member.
Create Connections. Honor Service. Deliver the Touchstone Experience. At Touchstone Communities, we believe every interaction is an opportunity to create comfort, build trust, and make lives better. As the Admissions (Care) Coordinator at the William R. Courtney Texas State Veterans Home, you will serve in a unique and meaningful role supporting the men and women who have served our country, along with their families.
This position is more than admissions coordination. You will be a guide, advocate, and ambassador of the Touchstone Experience, ensuring every Veteran and family member feels welcomed, respected, informed, and valued throughout their healthcare journey.
If you thrive on building relationships, supporting families through important decisions, and creating exceptional customer experiences, we invite you to join our mission-driven team.
The Touchstone Experience: What You'll Do
Be the First Impression
Serve as the welcoming face and voice of our Veterans Home, creating a compassionate and professional experience for Veterans, families, referral partners, and visitors from the very first interaction.
Honor Those Who Served
Provide exceptional customer service while demonstrating respect, patience, and empathy when working with Veterans and their loved ones. Ensure every interaction reflects dignity, gratitude, and appreciation for their service.
Build Trusted Relationships
Develop and maintain strong partnerships with hospitals, case managers, physicians, discharge planners, and community organizations to facilitate seamless transitions into care.
Guide with Compassion and Confidence
Support Veterans and families through the admissions process with empathy, transparency, and professionalism, helping them navigate healthcare decisions with confidence and peace of mind.
Coordinate with Excellence
Review referrals, assess admission eligibility, ensure clinical appropriateness, and coordinate efficient admissions while maintaining accuracy and compliance in all documentation.
Create a Seamless Arrival Experience
Collaborate closely with nursing, therapy, social services, and interdisciplinary teams to ensure each Veteran receives a personalized and welcoming admission experience.
Drive Impact
Manage inquiry pipelines, referrals, admissions metrics, and census growth initiatives while keeping the needs of Veterans and families at the center of every decision.
What You Bring
Minimum one (1) year of admissions, marketing, business development, or sales experience within the skilled nursing industry required
Exceptional customer service skills with a passion for serving Veterans and their families
Strong relationship-building and communication abilities
Proven ability to influence, educate, and build trust with diverse stakeholders
Excellent organization, time management, and follow-through
Working knowledge of EMRs, referral platforms, and admissions processes
A results-oriented mindset balanced with genuine compassion and service excellence
Ability to thrive in a fast-paced, high-volume healthcare environment
Benefits & Perks
At Touchstone, we care for our team members the same way we care for our residents and Veterans, with purpose, compassion, and commitment.
Competitive compensation with performance-based incentives
Comprehensive medical, dental, and vision benefits
Paid Time Off accrued from Day One
Career advancement opportunities within a growing organization
Ongoing education, leadership development, and training programs
Supportive, team-oriented culture built on servant leadership
Employee recognition programs that celebrate your contributions
Why Join the William R. Courtney Texas State Veterans Home?
This is an opportunity to make a meaningful impact every day by serving those who have served our nation. As part of the Touchstone family, you will help create an environment where Veterans are treated with honor, dignity, and compassion while delivering an exceptional experience for every resident and family member.