What are the responsibilities and job description for the SYSTEMS DIRECTOR, ENVIRONMENTAL SERVICES position at TouchPoint?
Reports to: Regional Director of Operations, EVS
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Systems Director of Environmental Services (EVS) is a senior leadership role responsible for the strategic and operational oversight of Environmental Services across multiple acute care hospitals within a district or region. This role ensures the delivery of high-quality, patient-centered environmental services that support infection prevention, patient satisfaction, regulatory compliance, and cost-effective operations. The Systems Director partners closely with hospital leadership to standardize processes, drive performance, and achieve system-wide objectives.
Key Responsibilities:
- Provide strategic and operational leadership for Environmental Services across multiple acute care hospitals, ensuring consistent, high‑quality service delivery.Drive client, patient, and customer satisfaction through efficient, cost‑effective EVS operations that meet or exceed contractual performance standards
- Establish, standardize, and monitor EVS systems, processes, and performance metrics to support system‑wide strategic and operational objectives
- Ensure full compliance with regulatory agencies, accreditation standards, infection prevention protocols, and Compass Group policies and procedures
- Lead, mentor, and develop a team of EVS Directors and leaders, fostering a culture of accountability, engagement, and continuous improvement
- Collaborate with hospital executives, nursing, infection prevention, and facilities leadership to align EVS services with clinical priorities and patient care initiatives.
- Oversee system‑level budgeting, financial planning, labor management, and expense control to ensure fiscal responsibility and contract compliance.
- Champion quality improvement initiatives focused on patient experience, safety outcomes, and operational efficiency.
- Maintain a visible leadership presence across facilities, including patient rounding and frontline engagement, to reinforce service excellence and responsiveness.
- Perform additional duties as assigned
Preferred Qualifications:
- Bachelor’s degree in Business Management, Hospitality Management, or a related field preferred; Associate’s degree with equivalent directly related experience considered
- Minimum of 7 years of healthcare support services experience (acute care hospital, health system, or long‑term care environment), with scope dependent upon formal education and training
- Multi‑site EVS leadership experience within acute care hospital operations highly preferred
- 9 years of progressive operational management experience, including workforce management, inventory control, and purchasing oversight
- Demonstrated expertise in Environmental Services operations with an emphasis on quality, productivity, sanitation, infection prevention, cost control, and presentation standards
- Experience with P&L accountability and/or contract‑managed services strongly preferred
- Proven leadership capabilities, including supervision, coaching, talent development, and performance management
- Strong written and verbal communication skills with the ability to effectively engage at all levels, including frontline associates, client leadership, and executive stakeholders
- Advanced financial acumen, including budgeting, forecasting, expense control, and analytical skills
- Proficient in Microsoft Office applications and other standard business and operational systems, including email and web‑based platforms.
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1521515
TouchPoint
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