PATIENT FLOW MANAGER, HEALTHCARE / HOSPITAL

TouchPoint

Reports to: Assistant Director of Operations

Schedule: Full time; primarily Monday through Friday, 1st shift. Must be able to work every 3rd weekend. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Patient Flow Manager is responsible for the effective leadership and daily operations of patient transport and constant observer/patient sitter services within a hospital setting. This role ensures safe, efficient patient movement and coverage while maintaining high standards of service, compliance, and team engagement.

Key Responsibilities:

• Lead, coach, and supervise Patient Flow Coordinators, Transporters, Dispatchers, and Sitters to ensure efficient and timely patient flow
• Apply and reinforce best practices related to patient transport, infection control, and proper body mechanics
• Develop, explain, and monitor dispatcher logic and transporter workflows to optimize service delivery
• Coordinate patient transportation and sitter services with nursing units and ancillary departments; develop and maintain service agreements as needed
• Ensure full compliance with all applicable regulatory and accreditation standards, including Federal and State regulations, Joint Commission, OSHA, and CDC guidelines
• Oversee onboarding, orientation, training, and ongoing development for all levels of staffPartner with the Unit Director to support financial objectives, manage labor and expenses, and ensure operations remain within budget
• Analyze operational data to identify trends, improve workflows, and enhance patient, staff, and client satisfaction
• Perform additional duties as assigned to support departmental and organizational goals
  
  

Qualifications:

• Prior management or supervisory experience, preferably in a hospital or healthcare-related environment
• Experience supporting patient or resident care strongly preferred
• Strong analytical skills with the ability to interpret operational and statistical data to drive improvements
• Demonstrated ability to lead diverse teams in a fast-paced, high-volume environment
• Effective communication, organizational, and problem-solving skills
• Basic computer proficiency in a Windows-based environment, with the ability to troubleshoot software or system issues and coordinate internal or external resolution
  
  

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At Touchpoint Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1533208

TouchPoint

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