What are the responsibilities and job description for the Client Experience Manager position at Touching Hearts at Home?
Benefits:
The Client Experience Manager ensures that Touching Hearts clients and their families receive exceptional service from start to finish. This role is responsible for delivering high-quality care, addressing client needs and concerns, identifying risks and quality issues, and proactively exploring opportunities to enhance services for existing clients.
Main Responsibilities:
Facilitate clear communication with new clients, family members, and caregivers regarding care plans and schedules.
Visit clients’ homes as needed for assessments or to introduce new caregivers.
Update and adapt care plans as client needs evolve; ensure client care information is accurate and current.
Conduct assessments for prospective clients to evaluate care needs and support onboarding.
Serve as the primary liaison with clients and families regarding care services, questions, and concerns.
Assist in the recruitment, onboarding, and ongoing support of caregivers; monitor and coach caregiver activities related to client needs and develop action plans.
Collaborate with team members to assist in scheduling clients and caregivers as required.
Track, analyze, and report key metrics related to client care and quality initiatives.
Reports To: Director of Operations
Qualifications:
Bachelor’s Degree or higher in social work, human services, or a related field.
Minimum of 3 years’ experience in direct client care within a human services setting, preferably elder care.
Proficiency in Microsoft Office 365, especially Excel, Word, and Outlook.
Strong written and oral communication skills, along with excellent interpersonal abilities.
Ability to multitask effectively and work well within a team.
Self-motivated and capable of thriving in an entrepreneurial environment that values initiative, learning, and results.
Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
The Client Experience Manager ensures that Touching Hearts clients and their families receive exceptional service from start to finish. This role is responsible for delivering high-quality care, addressing client needs and concerns, identifying risks and quality issues, and proactively exploring opportunities to enhance services for existing clients.
Main Responsibilities:
Facilitate clear communication with new clients, family members, and caregivers regarding care plans and schedules.
Visit clients’ homes as needed for assessments or to introduce new caregivers.
Update and adapt care plans as client needs evolve; ensure client care information is accurate and current.
Conduct assessments for prospective clients to evaluate care needs and support onboarding.
Serve as the primary liaison with clients and families regarding care services, questions, and concerns.
Assist in the recruitment, onboarding, and ongoing support of caregivers; monitor and coach caregiver activities related to client needs and develop action plans.
Collaborate with team members to assist in scheduling clients and caregivers as required.
Track, analyze, and report key metrics related to client care and quality initiatives.
Reports To: Director of Operations
Qualifications:
Bachelor’s Degree or higher in social work, human services, or a related field.
Minimum of 3 years’ experience in direct client care within a human services setting, preferably elder care.
Proficiency in Microsoft Office 365, especially Excel, Word, and Outlook.
Strong written and oral communication skills, along with excellent interpersonal abilities.
Ability to multitask effectively and work well within a team.
Self-motivated and capable of thriving in an entrepreneurial environment that values initiative, learning, and results.
Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.