What are the responsibilities and job description for the Care Support Specialist position at Touching Hearts at Home of Charlotte, NC?
At Touching Hearts at Home, we care for seniors and families during some of the most important and vulnerable moments of their lives. Every phone call matters. Every schedule matters. Every caregiver and client is a real person counting on us.
We are looking for someone who takes that seriously.
This is not just an office job. You’ll be one of the people helping families navigate stressful situations, supporting caregivers in the field, and keeping care running smoothly for seniors who depend on us every day.
If you are organized, compassionate, dependable, calm under pressure, and genuinely enjoy helping people, we would love to meet you.
What You’ll Do:
- Be the first voice families, caregivers, and referral partners hear when they call our agency
- Coordinate caregiver schedules, shift coverage, and last-minute changes with urgency and professionalism
- Support new client inquiries and help families feel heard, informed, and cared for from the very first conversation
- Keep daily operations organized through documentation, follow-ups, communication, and administrative support
- Help solve problems proactively instead of waiting for someone else to step in
- Participate in a rotating evening/weekend on-call schedule as part of a supportive team
What We’re Looking For:
- Someone warm, professional, and confident on the phone
- Strong communication, organization, and follow-through
- Calm and solution-oriented when things get busy or unexpected
- Dependable and trustworthy because families and caregivers will rely on you
- Someone who takes ownership, cares about doing things well, and wants to be part of a mission-driven team
- Experience in home care, healthcare, staffing, scheduling, customer service, or office administration is a plus but not required
Why People Love Working Here:
- Meaningful work that truly impacts local families and seniors
- A supportive team that values compassion, integrity, and reliability
- Opportunity to grow into a full-time leadership-track role as the agency grows
- A fast-moving environment where your work genuinely matters every day
- The chance to be part of a company focused on treating both clients and employees with dignity and respect
To Apply:
Please submit your resume along with a short note in your own words about why this role interests you and why you believe you’d be a strong fit for our team.