What are the responsibilities and job description for the Home Care Operations Manager position at Touching Hearts at Home Colorado?
Home Care Operations Manager
Touching Hearts at Home – Denver Metro
Aurora, CO | Full-Time | In Office
Compensation: $70,000 - 75,000 plus performance bonus
The Opportunity
Touching Hearts at Home is seeking an experienced Home Care Operations Manager to lead daily operations, caregiver scheduling, client services, and workforce performance across our growing home care agency.
This role is ideal for a strong leader who thrives on solving problems, supporting caregivers, ensuring exceptional client experiences, and driving operational excellence. You will play a direct role in client satisfaction, caregiver retention, staffing strategy, and agency growth.
What You'll Do
- Own and oversee the master caregiver schedule.
- Ensure client shifts are staffed and maintain high coverage levels.
- Manage call-offs, no-call/no-shows, and urgent staffing needs.
- Match caregivers and clients to maximize continuity of care.
- Conduct 30-, 60-, and 90-day client touchpoints.
- Monitor client satisfaction and resolve service concerns.
- Review caregiver reports and escalate safety or clinical concerns when appropriate.
- Partner with recruiting to ensure staffing keeps pace with growth.
- Monitor caregiver utilization, overtime, and workforce capacity.
- Produce and review operational KPI reports.
- Lead continuous improvement initiatives that enhance efficiency and service quality.
What Success Looks Like
- Critical shifts are consistently covered.
- Client satisfaction and retention remain high.
- Caregiver utilization is optimized.
- Overtime is controlled.
- Staffing needs are anticipated before they become urgent.
- Scheduling issues are resolved proactively.
- Operations support growth rather than limit it.
Qualifications
- 3 years of leadership experience in home care, healthcare operations, staffing, scheduling, or workforce management.
- Home care experience strongly preferred.
- Proven ability to lead teams and manage multiple priorities.
- Strong communication, organizational, and problem-solving skills.
- Experience with scheduling software and workforce management systems preferred.
Why Join Touching Hearts at Home
At Touching Hearts at Home, our mission is to help older adults age safely and confidently at home. We believe exceptional care starts with exceptional people, and we're committed to supporting our team with the tools, leadership, and opportunities needed to succeed.
If you're looking for a leadership role where you can make a meaningful impact on seniors, families, caregivers, and the future of a growing organization, we'd love to hear from you.